Translation acceptance guarantee

What does the guarantee cover?

We guarantee acceptance of your certified English translation by USCIS and the other preapproved recipients listed below for submissions that follow the USCIS translation standard.

Our certified English translations meet the requirements for documents submitted to USCIS under U.S. federal regulation 8 CFR § 103.2(b)(3).

If your recipient is not named on the preapproved list or has additional requirements, send us their instructions before you order. Your submission is covered only if we confirm coverage before you place your order.

What is a certified translation?

A certified translation includes a full translation of your document and a Certificate of Translation Accuracy. This certificate is the translator’s signed statement that the translation is complete and accurate and that they are competent to translate from the source language into English. The federal regulation does not require the translator to hold a particular professional credential.

The certificate covers the translation itself. It does not verify the authenticity of the original document. Notarization and apostilles are separate services. Learn more about what a certified translation includes.

Where can I use my certified translation?

The organizations listed by name below are preapproved for submissions that follow the USCIS translation standard. If your institution appears only as a general example, or your recipient has additional requirements, send us the recipient’s instructions so we can confirm coverage before you order.

What happens if my translation is rejected?

If your recipient rejects a covered translation because of its accuracy, completeness, formatting, certification, or the translator's credentials, we'll correct the issue at no charge. If the corrected translation is still rejected, we'll refund the affected translation and any add-on services purchased for it. If we know we cannot meet the requirement, we'll issue the refund without asking you to resubmit. See our Refund Policy for details.

Coverage applies to the translation itself. Unrelated application issues, missing original documents, and missed deadlines are outside the guarantee.

How do I make a claim?

Contact support within 30 days of learning of the rejection. Include your order number and the reason your recipient gave. Share their email, letter, or screenshot if available. If they told you verbally, tell us what they said so we can review their requirements. Corrections and resubmission can continue after the 30-day claim window.