Creating and Managing Your RushTranslate Account

Why Create an Account?

While you can place an order or request a quote as a guest, creating an account helps streamline your experience—especially if you plan to submit multiple documents or work with us regularly. It also gives you access to additional features:

• A complete history of orders and quotes
• Quick access to past files, invoices, and status updates
• Faster checkout and quote requests with saved details
• API access for business or high-volume users
• Optional reference fields and white-label support

How to Create a New Account

You can create a RushTranslate account either while submitting a new request or directly through the registration page. Once your account is created, you'll receive a confirmation email and can log in anytime to manage your translations and account details.

• During checkout or quote request – Select “Create an account” and enter a password to register.
• From the registration page – Go to rushtranslate.com/register and sign up directly.

Logging In to Your Account

To log in to your account, visit rushtranslate.com/login and enter your email and password. After logging in, you'll be redirected to your dashboard where you can view and manage your orders, quotes, invoices, and account settings.

If you've forgotten your password, click the “Forgot password?” link on the log in page and follow the prompts to reset it. A reset link will be sent to your email—be sure to check your spam or junk folder if it doesn't arrive. If you're still unable to log in, our support team can help.

Managing Your Account Information

You can update your personal details at any time by visiting your account settings. This information is used to contact you with updates about your orders and quotes, so it's important to keep it accurate and up to date. Be sure to use an email address you check regularly, and consider adding a phone number as a backup in case we're unable to reach you by email.

Your account information includes:

• Name
• Email address
• Company (optional)
• Phone number (optional)
• Changing your password while logged in

Managing Account Settings

Your account includes several optional settings that help tailor your experience and streamline your workflow. These can all be managed on your account settings page:

Accessing Your Orders

After logging in, go to the Orders section of your account to manage all past and current translation orders. From there, you can view your full order history, search, filter, sort, and check the status of each order at a glance.

When viewing an individual order, you can:

• See the current status and timeline
• Download preview and finalized translation files
• Retrieve invoices and payment receipts
• Approve files waiting for your review before finalization
• Request or monitor revisions as needed
• Leave a review once your order is complete

Accessing Your Quotes

After logging in, go to the Quotes section of your account to view and manage all quote requests. Just like with orders, you can browse your full quote history, search, filter, sort, and check the status of each quote at a glance.

When viewing an individual quote, you can:

• See the current status and timeline
• Download a PDF copy of the quote
• Add or remove optional add-on services
• Email a payment link to a third-party
• Pay for the quote to convert it into an order

Accessing Your Invoices

The Invoices section is available only to approved business accounts. If you're a business customer and need access to invoicing, you can learn more or request an upgrade on the business accounts page. Once enabled, you'll be able to view and manage all invoices associated with your account.

When viewing an individual invoice, you can:

• Download a copy of the invoice
• Make an online payment via credit card or PayPal
• Retrieve instructions for offline payments by ACH, wire, or check

Resetting Your Password

If you ever need to reset your password, you can do so whether you're logged in or not.

• If you're logged in: Go to Account Settings > Change Password to update your password directly.
• If you're logged out: Use the “Forgot password” link on the log in page.

When you submit the forgot password form, we immediately send a password reset email to the address you input. This email contains a secure link that verifies you own the account. After clicking the link, you'll be able to set a new password and log in to your account.

If you don't see the email within a few minutes, check your spam or junk folder. If you still don't receive it, you can try again or contact our support team for help.

Switching from Guest to Registered Account

If you've previously placed a quote request or order as a guest, you can still create a full account using the same email address. Your past activity will be automatically linked—giving you full access to your order and quote history once your account is activated.

To complete registration, you'll need to verify that you own the email address used for the guest submission. When you attempt to register with an email that has existing guest activity, we'll send an activation code to that address. The code is valid for 15 minutes and must be entered on the same form where you began registration. After entering the code, you'll be prompted to create a password and activate your account.

Alternatively, you can use the “Forgot password” option on the log in page. If you've never set a password before, the reset flow will still work—it confirms your email ownership and lets you set a password to access your account.

Managing Saved Payment Methods

You can securely save credit/debit cards or PayPal accounts to make checkout faster and easier. All payment data is handled by our secure payment processor—RushTranslate does not store card details directly.

To manage your saved payment methods, go to Account Payment Methods. From there, you can:

• Add a new credit card or PayPal account
• Choose a default payment method to be auto-selected during checkout
• Edit the expiration date on existing cards
• Delete any saved payment method at any time

Managing Shipping Addresses

Shipping addresses are only required if you need a physical copy of your translation delivered. To save time during future quote requests or checkouts, you can manage your shipping addresses under Account Shipping Addresses.

From there, you can:

• Add new shipping addresses
• Select a default address to be pre-filled at checkout
• Edit or delete existing addresses

All addresses are validated against the USPS addressing database. If needed, we'll suggest a standardized format to ensure successful delivery. While we ship physical documents via FedEx, USPS formatting helps reduce delivery errors and delays.

Deleting Your Account

To permanently delete your account, contact our support team. We'll confirm your request and remove your personal data where legally permitted.

Some information may be retained for business records, financial reporting, and legal compliance, including order metadata, payment history, and invoice records.

All files associated with your quotes and orders will be deleted as part of the account closure. If you prefer, you can also request file deletion without closing your account—we're happy to honor those requests unless retention is required for compliance reasons.