Document Privacy and Security
Learn how uploads, document storage, access controls, and confidentiality protect your information, and how to make a privacy request.
Last updated November 6, 2026
In this article:
Secure Uploads and Storage
Connections to our website use HTTPS encryption, including document uploads, form submissions, and downloads. Uploaded and translated documents are stored with Amazon Web Services (AWS), which provides encryption at rest.
Upload documents through checkout, the quote form, or your existing quote or order page. Website uploads are preferred because email does not provide the same protection for document transfer.
Document Access and Confidentiality
Access to customer information is limited to authorized personnel who need it for the work. Translators, proofreaders, and staff receive access to the files and information needed to complete your project and are required to maintain confidentiality. Team members sign confidentiality agreements and receive training on secure data handling.
Read our Security Policy for details about document protection, infrastructure, monitoring, and internal access controls.
How Your Information Is Used
We collect account, order, document, communication, and device information to provide quotes, fulfill orders, manage accounts, process payments, prevent fraud, and improve the website. Information may be shared with service providers and for the legal purposes described in our Privacy Policy. The policy also explains analytics, advertising, and tracking choices.
Payment Security
Payments are processed through PayPal and Braintree, which are PCI DSS Level 1-certified processors. We do not store credit card or banking details on our servers. Payment information is transmitted securely to the processor.
Retention and Deletion Requests
You can request access to, correction of, or deletion of personal information, subject to the applicable conditions. Closing your account disables customer access to account pages and file links but does not automatically erase all records or files.
We may retain information needed for accounting, compliance, security, disputes, legal obligations, or legitimate business operations. Retained records and files remain subject to internal access controls.
To make a privacy request or ask about your documents, email support@rushtranslate.com. Requests are reviewed subject to identity verification, applicable law, and any records we must keep. Read the full Privacy Policy for your rights and retention details.