How Our Translation Process Works
Follow the translation process from preparing and uploading documents to reviewing and receiving your completed files. Learn what happens at each step and when your input is needed.
Last updated October 7, 2026
In this article:
Prepare Your Documents
Upload digital files through our website in a supported format, such as an image, PDF, or Word document. We do not accept physical documents by mail. Your files are encrypted during upload and while stored. Before submitting, check that every page is readable and complete so the translator has the information needed to begin.
All visible content on your documents will be translated, including stamps, signatures, and handwritten notes. If there is anything you don't want translated, please redact it before uploading.
Determine Word Count
Pricing is based on word count or page count depending on the service:
- Certified translations: Priced per page (up to 250 words per page)
- Standard translations: Priced per word
Our system calculates the word count during checkout and shows a preview of the text it detected. Review the preview against your document before ordering. If the count looks incorrect or a file cannot be counted, request a quote so our team can review the files manually and confirm the word count, price, and estimated turnaround.
Place Your Order
You can order directly from your quote or start from our checkout page. Here's what to expect:
- Log in or proceed as a guest.
- Select your translation type and provide document details.
- Choose optional services (e.g., expedited turnaround, notarization).
- Enter payment info, leave notes for your translator, and submit your order.
After submitting your order, you'll be taken to your Order Status Page, where you can track progress, download files, request revisions, and leave a review.
Translation Begins
Our support team will:
- Review your files for legibility
- Confirm word/page counts
- Review any notes you've added
After reviewing the files and instructions, we assign your order to a qualified translator. The estimated turnaround shown on your order status page starts at that point. If we need more information before assignment, we'll place the order on hold and email you with the question. Reply promptly so we can continue processing.
Review and Approve
When your translation is ready, we'll email you. You can then:
- Approve the translation if required
- Request revisions (your translator will review and revise if appropriate)
Orders with notarization or shipping need your approval before we finalize the documents. Review names, dates, numbers, and other details while the files are in review, and request any corrections then. This helps avoid changes to documents that have already been notarized or shipped.
Order Completion
Once finalized, we'll send an email confirming that your order is complete. You can download your files directly from your order status page. If your order includes a hard copy, we'll email you a tracking number when it ships.
Order Status Definitions
The status on your order page shows which stage your order has reached. Some stages apply only to particular services, such as orders that require client approval before notarization or shipping. The table below explains each status and any action you may need to take.
| Status | Description |
|---|---|
| Submitted | We've received your order and are reviewing your files. We'll assign a translator shortly and send an update when work begins. |
| Translating | Your assigned translator is working on the documents. The turnaround estimate starts when the order is assigned. |
| Client Review | Your files are ready for your review. You can approve the translation or request revisions before the order is finalized. |
| Revising | We're working on the revisions you requested. You'll be notified when the updated files are ready. |
| Client Approved | You've approved the translation and confirmed the details are correct. The order is locked for finalization and preparation for delivery. |
| Under Review | A team member is checking the translation or order details before final delivery. This may include formatting or quality checks. |
| Finalizing | We're preparing the final files and attachments for delivery. This may include certification, notarization, or setting up your shipment. |
| Completed | Your order is complete. You can download your files and submit a review from the order page. |
| Canceled | Your order has been canceled and work has stopped. Any refund is based on the work already completed. Contact support if the cancellation was a mistake. |
| On Hold | We've contacted you about an issue with your order. Please reply so we can continue processing. |