How to Make Changes to Your Quote or Order

Making Changes to a Quote

You can adjust a quote before converting it to an order. Optional services can be changed directly on the quote page. Replacing files, changing the language pair, or switching the translation service requires our support team to review the request and update the price and estimated turnaround as needed.

Editing Add-On Services

To change notarization, expedited turnaround, or hard copy shipping, click “Edit add-on services” on your quote page. Adjust the selections and review the updated quote before paying. These options can be edited directly without contacting support, as long as the quote has not been converted to an order.

Changes That Require Support

If you need to update anything else, such as your language pair, translation type, or the files you've uploaded, please contact our support team. These changes impact the core scope of your quote and must be handled manually. You can:

• Reply to your quote email, or
• Contact us through the website

We'll review your request, revise the quote as needed, and send you the updated version for approval.

Making Changes to an Order

Contact our support team to change an order's files, language pair, translation service, or optional services after payment. Once an order enters production, these changes can affect the price, estimated turnaround, and translator assignment. We'll check its current stage and explain what can be changed before making an update.

Common Order Changes

• Updating the language pair or translation type
• Replacing or adding files
• Adding services like notarization or expedited turnaround
• Including notes or preferences for the translator

Important Notes

• Some changes may increase or decrease your total cost. We'll issue a refund or request additional payment as needed.
• Contact us as soon as you know a change is needed. We have more options for adjusting the order before a translator begins work.

To request a change, reply to your order confirmation email, contact our support team, or add notes and reference files directly from your order status page.

After an Order Is Complete

For a correction to a delivered translation, submit a revision request from your order status page. The translator reviews the request in relation to the original order and uses their professional judgment to make appropriate corrections. Changes to the source content or scope may require a revised price or turnaround.

Open your order status page and click “Request a revision”. Explain which page or passage needs attention and what should be corrected. You can upload reference files, such as preferred name spellings or supporting documents, to help the translator understand the request.

Adding Notes or Reference Files

You can add translator notes and reference materials before or after placing an order. They help us use the right terminology, name spellings, and formatting preferences. Send them as early as possible so the translator has the information before completing the work.

Common types of notes and references include:

• Name spellings or preferred translations
• Formatting or layout requests
• Sample translations or glossaries
• Supporting documents for context

To submit notes or reference files after your submission:

• Use the form on your quote or order status page
• Reply to your quote or order email
• Contact our support team

We'll make sure your translator receives the information.

Need Help?

If you aren't sure how to request a change, contact our support team with the quote or order number and the details. We'll check the current stage of the work and explain your options, including any effect on the price or estimated turnaround.