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How to Make Changes to Your Quote or Order

Once you've submitted a quote or placed an order, it's still possible to make changes—whether it's updating a file, adding a service, or including a note for your translator. This article walks you through what can be changed, how to request updates, and what to expect depending on the stage your project is in.

Last updated May 29, 2025

In this article:

Making Changes to a Quote

Quotes are flexible, and it's common to realize you need to adjust something after submitting your request. In many cases, you can update your quote directly—especially when it comes to optional services. For more substantial changes, like replacing a file or switching the language pair, our support team is here to help.

Editing Add-On Services

You can edit optional services like notarization, expedited turnaround, or hard copy shipping directly from the quote page—no need to contact support. Just click “Edit add-on services”, adjust your selections, and your quote will update automatically.

Changes That Require Support

If you need to update anything else—such as your language pair, translation type, or the files you've uploaded—please contact our support team. These changes impact the core scope of your quote and must be handled manually. You can:

We'll review your request, revise the quote as needed, and send you the updated version for approval.

Making Changes to an Order

All changes to an order must be submitted through our support team. Once an order is placed, it moves into our production system and changes can affect turnaround time, pricing, and translator availability. We'll review your request and let you know what's possible based on the current status of your order.

Common Order Changes

  • Updating the language pair or translation type
  • Replacing or adding files
  • Adding services like notarization or expedited turnaround
  • Including notes or preferences for the translator

Important Notes

  • Some changes may increase or decrease your total cost. We'll issue a refund or request additional payment as needed.
  • For the smoothest experience, contact us as soon as possible. The earlier we receive your request, the more likely we can accommodate it before translation begins.

To request a change, reply to your order confirmation email or contact our support team.

After an Order Is Complete

If your order has already been delivered and you need something changed, you can submit a revision request from your order status page. Revisions are handled on a case-by-case basis, and we aim to resolve them quickly.

To request a revision, go to your order status page and click “Request Revision”. You can include notes explaining what needs to be updated, and you're welcome to upload reference files to help clarify the request.

Adding Notes or Reference Files

You can provide translator notes or reference materials at any stage—before or after placing an order. These notes help ensure your translation reflects the right terminology, spellings, or formatting preferences.

Common types of notes and references include:

  • Name spellings or preferred translations
  • Formatting or layout requests
  • Sample translations or glossaries
  • Supporting documents for context

To submit notes or reference files after your submission:

We'll make sure your translator receives the information.

Need Help?

If you're unsure whether a change is possible or want guidance on the best way to proceed, don't hesitate to reach out. Our support team is here to help review your situation and offer the best next steps.