How to Manage Your Order
Track your translation, review and approve files, download completed documents, and request revisions from your order page. Learn how to manage each stage of your order.
Last updated October 6, 2026
In this article:
Accessing Your Orders
When you place an order, we email you a direct link to the order status page. This link allows you to access your order at any time, even if you didn't create an account.
If you do have an account, you can also log in and go to the Orders section to view your order history. From there, you can search, filter, and sort to find what you need quickly.
If you belong to a business account, the Orders section shows business orders across your team, including who placed each order.
Click any order to view full details, track progress, download files, request revisions, or access receipts and invoices.
If your white label order includes reference details, you can review them under Project details > Coversheet on the order page. These values are used on your custom coversheet. See white label settings for how field labels and requirements are managed.
Understanding Order Statuses
Your order page displays the current status and explains what is happening next. The status changes as the order moves through file review, translation, any client review, and final delivery. Your order will use only the stages needed for the services you selected, so it may not pass through every status listed below.
| Status | Description |
|---|---|
| Submitted | We've received your order and are reviewing your files. We'll assign a translator shortly and send an update when work begins. |
| Translating | Your assigned translator is working on the documents. The turnaround estimate starts when the order is assigned. |
| Revising | We're working on the revisions you requested. You'll be notified when the updated files are ready. |
| Under Review | A team member is checking the translation or order details before final delivery. This may include formatting or quality checks. |
| Client Review | Your files are ready for your review. You can approve the translation or request revisions before the order is finalized. |
| Client Approved | You've approved the translation and confirmed the details are correct. The order is locked for finalization and preparation for delivery. |
| Finalizing | We're preparing the final files and attachments for delivery. This may include certification, notarization, or setting up your shipment. |
| Completed | Your order is complete. You can download your files and submit a review from the order page. |
| Canceled | Your order has been canceled and work has stopped. Any refund is based on the work already completed. Contact support if the cancellation was a mistake. |
| On Hold | We've contacted you about an issue with your order. Please reply so we can continue processing. |
Approving Your Order
Orders that include notarization or shipping require approval before completion. Review the translated content while corrections can still be made to the files. Your approval lets us proceed with the final documents, including any notarization or shipment, and helps avoid having to repeat those steps after a change.
When your translation is complete, it will enter Client Review status. You'll receive an email notification with a secure link to review the files.
- Approve the order if everything looks good
- Submit a revision request if changes are needed
- Leave a note if something is unclear or you have feedback
After approval, our team prepares the final certification and any notarization, apostille, or shipping documents included in your order. The order moves to Completed when the required work is finished and the final files are available.
Making Changes to Your Order
If you need to update your files or instructions after placing an order, please contact our support team as soon as possible. In most cases, changes can be made if work hasn't yet started. Be sure to include:
- Your order number
- A clear description of the requested change
- Any new files, if applicable
If work has already begun, changes may incur additional charges or affect the turnaround time. We'll review and confirm any updates with you before proceeding.
Tracking Progress and Turnaround Time
You can view the current status and estimated delivery date from your order page at any time. This estimate is based on the service type, language pair, and any add-ons you selected, such as expedited turnaround or notarization.
We'll also send email notifications at key points in the process:
- When your order starts processing
- When your translation is ready for review
- When your order is completed and files are ready to download
If a file issue, unanswered question, or translator availability affects the estimate, we'll contact you with an update. Reply to any requests for clarification so processing can continue, and check your order page for the current status and timing.
For more details on how turnaround estimates are calculated and what factors may affect timing, see our article on Translation Timelines.
Accessing Your Translation Files
As soon as your order is ready, either for review or final delivery, you'll receive an email with a secure link to your order page. From there, you can download your translated files at any time.
If your order is in Client Review status, the files are provided for preview only. They may not yet include certification, notarization, or other final deliverables. Once you approve the translation, we'll generate the final certified version and any additional documents you've requested.
If a download fails, try another browser or disable extensions that may be blocking it. If that doesn't resolve the problem, contact support with your order number and a description of what happens when you try to download. We'll help you access the files.
Requesting Revisions or Corrections
If you notice an error, omission, or detail that needs clarification in the preview or completed translation, request a revision from your order status page. Describe the issue and include any spelling preferences or reference materials that will help the translator review it.
Revisions are included at no charge when:
- There's a clear error or omission
- You're clarifying something you originally requested
- The formatting doesn't match your instructions
Revision requests are sent to the translator who completed the work. The translator reviews your feedback and decides which changes are appropriate, based on their professional judgment and the original scope of the order. Clear notes about the page, wording, and correction needed help them assess the request.
Use the revision form on your order status page to keep your feedback with the order and send it to the translator directly. Requests made by email or other channels may take longer to reach them. You'll receive an update when revised files are ready.
If your revision involves new content or changes outside the original scope, additional charges may apply. We'll always confirm pricing and turnaround adjustments with you before moving forward.
Downloading Invoices and Receipts
Download your order invoice and individual payment receipts from the order page for business records, reimbursement, or bookkeeping. The invoice shows the full order, while receipts record the payments made against it. Use these controls to save the PDF documents:
- Click the Invoice button at the top of the page to download a PDF copy of your full order invoice.
- To access individual payment receipts, use the overflow menu (three dots) next to each transaction in the payment history section.
Tracking Orders With Shipping
If your order includes hard copy delivery, tracking information will be displayed on your order page for each shipment as soon as it's available. You'll receive an email with the tracking number and can check delivery status at any time.
If your package is delayed, lost, or damaged, contact support and we'll help resolve the issue.
Writing or Editing a Review
Once your order is complete, you can leave a review directly from the order status page. You'll see links to leave a review on Google, Trustpilot, Better Business Bureau (BBB), or directly on our website.
If you'd like to update a review later, for example after a revision, you'll need to do so on the platform where the review was originally posted.
Reviews submitted on Google and BBB are automatically synced to appear on our Reviews page daily, alongside reviews left directly on our site.
We appreciate your feedback and use it to continuously improve our service.
Need Help?
If you need help accessing files, requesting a change, or checking your order, contact us with the order number and a description of the issue. Include any error message or relevant file details so our support team can review the right information and explain the next step.