How to Manage Your Quote
Access your quote, update files, add services, share a payment link, and pay to place your order. Learn how to manage your quote from submission through checkout.
Last updated October 6, 2026
In this article:
Accessing Your Quotes
When you submit a quote request, we email you a direct link to the quote page. This link allows you to access your quote at any time, even if you didn't create an account.
If you do have an account, you can also log in and go to the Quotes section to view all of your quote requests. From there, you can search, filter, and sort to quickly find what you're looking for.
If you belong to a business account, the Quotes section shows business quotes across your team, including who requested each quote.
Click any quote to view full details, download a PDF, make changes, or complete payment.
If your white label quote includes reference details, you can review them under Project details > Coversheet on the quote page. These values are used on your custom coversheet when you place the order. See white label settings for how field labels and requirements are managed.
Understanding Quote Statuses
Your quote page displays its current status and explains whether our team is reviewing the request, waiting for information, or ready for you to pay. The status also shows when the quote has been converted to an order. Use the table below to check what happens at each stage.
| Status | Description |
|---|---|
| Requested | We've received your request and are preparing your quote, including pricing and turnaround time. You'll receive an email as soon as it's ready to review. |
| Pending | Your quote is ready. Review the details and complete payment to begin your translation. You can also edit optional services from the quote page, or contact support if you need other changes. |
| On Hold | We've contacted you by email with a question or issue about your quote. Please reply so we can continue processing. |
| Converted | Your quote has been approved and moved to an active order. You'll receive a confirmation email and can track progress from your order status page. |
Editing Add-On Services
Click "Edit add-on services" on the quote page to change options such as notarization, expedited turnaround, or shipping. Adjust your selections and review the updated price before paying. You can make these changes directly while the quote is open, without contacting support.
To change the translation service, language pair, or document content, contact our support team. We need to review how those changes affect the scope, price, and estimated turnaround before updating the quote.
Requesting Changes to Your Quote
If you need to replace a file, add documents, change the language pair, or change the translation type (e.g., from standard to certified), please contact our support team. Be sure to include your quote number and clearly describe the requested changes.
We can often update your existing quote, but in some cases, a new quote may be needed.
Adding Comments or Special Instructions
You can send additional instructions after requesting the quote. Include preferred name spellings, guidance for handwritten content, formatting preferences, or delivery requirements that were missing from the original request. These details help our team confirm the scope and give the translator the right context.
Reply to your quote email or use our contact form. Include the quote number and explain what needs to be added or changed. Our team will update the request and pass the relevant information to the translator before work begins.
Send instructions as early as possible, especially if they affect document grouping, certification, or delivery. Reviewing them before you pay helps us prepare the order correctly and reduces the need to revise work later.
Converting Your Quote into an Order
Once your quote is ready, you'll receive an email notification with a secure link to review and pay. You can also access it from your account if you're logged in. Review the project details, total cost, and estimated turnaround time carefully before proceeding.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and business invoicing for approved accounts. As soon as payment is submitted, the quote will convert to an order and move into processing.
Quotes remain valid for a minimum of 30 days. If your quote expires before you complete payment, contact us and we'll reactivate it. You won't need a new request.
Sending a Payment Link to a Third Party
If someone else, such as a client, employer, or family member, needs to pay for your quote, you can send them a secure payment request directly from the quote page.
To do this, fill in their name, email address, and an optional message. The recipient will receive an email with your message and a secure link to complete payment. They will not be able to view any quote details beyond the quote number and total due.
Once payment is submitted, the quote will be converted to an order and you'll receive a confirmation email.
What Happens After Ordering
Once your quote is converted into an active order, you'll get a confirmation email, and the project will begin processing.
Turnaround time starts once we've reviewed the order and assigned a translator. You'll be able to track progress and download files from the order status page once your translation is complete.
The original quote will remain accessible in your account for your records, but it will no longer be updated. All future communications and actions will be associated with the order.
Downloading Your Quote
You can download a PDF of your quote from the quote page for internal approval, budgeting, or billing records. Save a copy if you need to share the proposed cost and services before someone approves or pays for the order.
The downloaded quote includes your project details, total cost, estimated turnaround time, and all selected services. This is especially useful for sharing with team members, clients, or third-party payers.
Viewing Your Quote History
Your full quote history is available under the Quotes section of your account. From there, you can:
- Revisit previous quote details
- Track the status of open quotes
- Reference quote numbers for support inquiries
If you submitted a quote as a guest and later created an account with the same email, your previous quotes will automatically appear in your account.
Need Help?
If you need help changing a quote, adding a service, or understanding its status, contact us with the quote number and your question. Our team can review the details, reactivate an expired quote, or explain what is needed to convert it to an order.