Payment Methods and Billing Details

Accepted Payment Methods

All payments are processed through Braintree, a PayPal service that is PCI DSS Level 1 compliant, ensuring the highest level of payment security. Your credit card data is never stored on our servers—it's encrypted and transmitted directly to Braintree for processing.

We accept the following payment methods:

• Credit and debit cards – Visa, Mastercard, American Express, Discover, and JCB
• PayPal – Pay using your PayPal balance, linked bank account, or saved cards

Saving Payment Methods

To speed up future checkouts, you can save your payment methods to your account wallet. This is especially useful for repeat customers and team accounts placing frequent orders.

Once saved, you can:

• Store multiple cards or PayPal accounts securely
• Mark one payment method as your default for automatic selection during checkout
• Easily switch or remove saved methods from your payment settings

We use the Braintree Vault, a PCI DSS Level 1–compliant tokenization system, to securely store payment method identifiers. Your actual card number, CVV, or bank data is never stored on our servers—only a secure token (payment method ID) is kept, which is used to authorize future payments safely through Braintree.

Business Invoicing

We offer custom invoicing for business customers with ongoing or high-volume translation needs. This is a great option if you're placing frequent orders and want to simplify expense tracking, streamline payments, or consolidate charges into a single invoice.

Flexible payment terms like Net 15 or Net 30 are available upon approval, and invoices can be paid by ACH, wire, check, credit/debit card, or PayPal.

Invoicing is also required for API integrations. If your company uses our API to submit orders programmatically, you must be set up with an invoicing account.

To get started, please fill out our business inquiry form and include your company name, estimated volume, and any specific billing requirements. Our team will review your request and follow up with next steps.

Payment Timing and Currency

• Payments are charged immediately after you submit your order. We do not offer pay-later options unless you're set up with business invoicing.
• All pricing is in U.S. dollars (USD). If you're paying with an international card, your bank will convert the charge to your local currency. Exchange rates and foreign transaction fees are set by your card issuer.

Receipts and Billing Details

• A receipt is automatically emailed to you after a successful payment or refund.
• You can also download your receipt at any time from your order status page.
• If you're using invoicing, you can update your company name, billing address, and tax ID directly from your billing settings page.

Tax and Fees

• Sales tax is not typically charged on translation services, but may apply depending on your jurisdiction. Any taxes will be calculated and displayed at checkout.
• If your organization is tax-exempt, contact us before placing your order so we can update your account.

Common Payment Issues

Most payments process smoothly, but if something goes wrong during checkout, here are common issues and how to resolve them:

• AVS mismatch – The billing ZIP code must match what your card issuer has on file. This is one of the most common reasons for declined transactions.
• CVV mismatch – The card security code must be entered exactly as it appears on your card. A single incorrect digit will cause the payment to fail.
• Insufficient funds – Make sure your account or card has enough available credit or balance to cover the full amount of the order.
• Suspected fraud – Occasionally, your bank may block a transaction they suspect is unusual or high-risk. If all payment details are correct, contact your bank to authorize the transaction before trying again.

Fraud Prevention

We take your security seriously and will never ask you to send payment details over email or phone. To protect our customers and maintain the integrity of our services:

• All transactions are screened for suspicious activity.
• We may request verification for high-value or high-risk orders before processing.
• Fraudulent use of payment methods will result in immediate cancellation and may be reported to the relevant payment networks or authorities.

Refund Policy

We stand behind the quality of our work and aim to ensure your satisfaction. However, because translation services are custom and labor-intensive, our refund policy has certain limitations.

If a refund is approved, please note it may take 3–5 business days for the funds to appear in your account, depending on your bank or card issuer.

For full details, visit our Refund Policy.

Need Help?

If you have questions about your payment, need help with a failed transaction, or want to request invoicing, our support team is here to help. Contact us and we'll get back to you as quickly as possible.