Back

Understanding Our Core Policies

We understand that trust is critical when you're sharing personal information and important documents. At RushTranslate, we're committed to maintaining transparency, protecting your data, and providing a fair and reliable customer experience. Below, you'll find an overview of our key policies—with links to review each one in full.

Last updated May 29, 2025

In this article:

Terms of Service

Our Terms of Service outline the legal agreement between you and RushTranslate when you use our website or place an order. They cover important topics such as acceptable use, pricing, and how we handle orders, helping ensure a consistent and fair experience for all customers.

  • Acceptable use of our services
  • Pricing and service availability
  • Order acceptance, modifications, and cancellations
  • Limitations of liability and disclaimers

Refund Policy

We want you to be fully satisfied with your translation. Our Refund Policy outlines the circumstances in which refunds may be issued, including project cancellations, turnaround issues, and quality concerns. If something isn't right, we'll do our best to make it right.

  • You may cancel or modify your order at any point before we begin work
  • If we fail to meet the promised turnaround time, you may be eligible for a partial or full refund
  • If you're not satisfied with the quality, we'll revise your translation—and in rare cases, issue a refund
  • We'll also replace physical shipments at no cost if they're lost or damaged in transit

Privacy Policy

Your privacy matters. Our Privacy Policy explains the types of information we collect, how it's used, and how we safeguard it. We never sell your data, and we only share it when necessary to provide our services.

  • We collect basic personal and device information to fulfill your order and improve our services
  • We never sell your personal information
  • We only share data with trusted service providers when required to operate our business
  • You have the right to access, modify, or delete your data

Security Policy

We take security seriously and use a combination of technical, organizational, and procedural safeguards to protect your information. Our Security Policy outlines how we secure file transfers, storage, payments, and internal access.

  • HTTPS encryption for all web traffic and file transfers
  • Secure hosting infrastructure on DigitalOcean
  • Encrypted file storage with Amazon Web Services (AWS)
  • Strict internal access controls and confidentiality agreements
  • Secure payment processing through PCI DSS-compliant providers (PayPal and Braintree)

Have Questions?

If you have any questions or concerns about these policies, we encourage you to contact us. Our team is always here to help.