Understanding Our Core Policies

Terms of Service

Our Terms of Service explain the agreement that applies when you use our website or order a translation. They describe acceptable use, pricing, service availability, and how orders are accepted or changed. Read the full terms for the conditions that apply to your order, including the limitations and disclaimers summarized below.

• Acceptable use of our services
• Pricing and service availability
• Order acceptance, modifications, and cancellations
• Limitations of liability and disclaimers

Refund Policy

Our Refund Policy explains when a cancellation, service issue, or quality concern may qualify for a refund. Eligibility depends on the stage of the order and the work already completed. It also describes how we handle revisions and replacement shipments. The full policy sets out the conditions for each situation.

• You may cancel or modify your order at any point before we begin work
• Turnaround times are estimates rather than guaranteed deadlines; the policy explains how processing delays and translator availability can affect them
• If a quality issue cannot be corrected through revisions, we may offer a refund or a new translation at our discretion
• We'll also replace physical shipments at no cost if they're lost or damaged in transit

Privacy Policy

Our Privacy Policy describes the personal and device information we collect, how we use and share it, and how long we retain it. It also explains your options for accessing, correcting, or requesting deletion of personal information. We do not sell your personal information. Review the full policy for the details and conditions that apply to those requests.

• We collect basic personal and device information to fulfill your order and improve our services
• We never sell your personal information
• We share information with service providers and when needed for the legal purposes described in the policy
• You can request access, correction, or deletion of personal information, subject to applicable requirements and record-retention obligations

Security Policy

Our Security Policy describes the technical safeguards and internal practices used to protect your information. It covers encrypted connections, file storage, payment processing, access controls, and staff confidentiality obligations. The sections below summarize the main safeguards; the policy explains how they apply to your documents and account information.

• HTTPS encryption for all web traffic and file transfers
• Secure hosting infrastructure on DigitalOcean
• Encrypted file storage with Amazon Web Services (AWS)
• Strict internal access controls and confidentiality agreements
• Secure payment processing through PCI DSS-compliant providers (PayPal and Braintree)

Have Questions?

If you have a question about a policy or how it applies to your order or account, contact us. Include the relevant order details or describe the information request so our team can review it with you.