When to Request a Quote

Why Request a Quote Instead of Ordering Directly

Checkout gives you instant pricing for most documents. A free quote lets our team review complex files, special instructions, or recipient requirements before you pay. You can also request one to confirm the price and estimated turnaround, save the details, and return when you're ready to order.

Your Files Are Low Quality

If your scans or photos are blurry, dark, cropped, or otherwise hard to read, our automated counter may miscalculate the word count, or fail entirely. A quote request allows us to manually verify the files are legible and provide accurate pricing.

Your Files Contain Multiple Languages

If a document repeats the same content in several languages, the automated counter includes all visible text. A quote lets our team review which sections need translation and exclude duplicate content from the quoted scope. Tell us which language and sections you want translated so we can price the request correctly.

Alternatively, you can redact the duplicate sections yourself before uploading to get an instant price during checkout.

Your File Couldn't Be Automatically Counted

Some file types, like spreadsheets, CSVs, and PowerPoint presentations, aren't counted automatically because they often include large amounts of non-translatable content. A manual quote helps us count only the relevant material and ensure accurate pricing.

File quality or a brief service interruption can also prevent automatic counting. If the counter cannot process your upload, submit a quote request with the same files. Our team can review them manually and confirm the word count, price, and estimated turnaround.

You Have Specific Formatting or Other Requirements

Request a quote when your instructions go beyond the options shown at checkout. You may need extra context included, content combined or split in a particular way, or specific formatting. Our team can review those details and confirm what we can provide before translation begins.

Be sure to include a clear description of your request and we'll review it before starting work.

You Just Want a Price Without Committing

A quote gives you a detailed price and estimated turnaround without requiring payment. If you're still planning your submission or waiting for approval, you can save the quote and return to it later. Requesting one does not commit you to placing an order.

You can also export the quote as a PDF to share with others or have a third party pay for it to convert it into an order.

Combining or Splitting Content Across Files

If you're submitting multiple documents that should be grouped into one translation (or splitting one file into multiple outputs), a quote request helps us follow your expectations and avoid confusion during delivery.

Translating Into Multiple Languages

If you need translations into several target languages, include all the required languages in one quote request. Our team can prepare a separate quote for each language pair and coordinate the corresponding orders. This gives us one place to review your files, instructions, and any delivery requirements that apply across the translations.

Third-Party Requirements

Some recipients have specific rules for formatting, certification, or delivery. Requesting a quote gives us the opportunity to confirm whether we can meet those requirements before you place your order.

We maintain a list of recipients we guarantee acceptance for. If your recipient isn't listed, include their specific requirements in your quote request and we'll review them to confirm compatibility.