Frequently Asked Questions

Upload your documents and place your order. We assign a translator and notify you when the translation is ready for review. You can request revisions before final approval. See our Translation Process Guide for each step.

Experienced, native-speaking professionals translate your documents. We build long-term relationships with our translators to maintain consistent quality.

If your recipient requires particular translator credentials, contact us before ordering. Share the requirements so we can check whether a suitable translator is available.

We support a wide range of language pairs. You can browse our complete supported languages list. If your language isn't listed, please contact us. We may still be able to help.

We can translate almost any legible document, including legal, medical, academic, and personal materials. View examples on our Common Documents page. If you're unsure about a specific file, reach out.

Standard translation is intended for personal or business use when you do not need a signed certification. Your translation is delivered in an editable format such as Microsoft Word. Common examples include emails, reports, manuals, and website content.

A certified translation is an exact, word-for-word translation of the original document, accompanied by an official Certificate of Translation Accuracy signed and stamped by the translator and RushTranslate. The certificate confirms the translation's accuracy and completeness and the translator's fluency in both languages. Certified translations are commonly required for official purposes, including immigration, legal proceedings, court submissions, and academic applications.

Turnaround for 1-3 page documents (up to 750 words) starts at 24 hours. Timing depends on word count, language pair, translator availability, and document complexity. Request a quote for an estimate. Expedited turnaround reduces the standard time by approximately 50%. Learn more about translation turnaround times.

Yes. You can add expedited turnaround for an additional fee. Your order receives priority during processing and translator assignment, reducing the standard translation time by approximately 50% on average. Check the estimate for your order when deciding whether it meets your deadline.

Certified translations are delivered as non-editable PDFs with an official Certificate of Translation Accuracy signed and stamped by the translator and RushTranslate. Standard translations are delivered in editable Microsoft Word format (.docx). Physical copies of certified translations can be shipped upon request.

Yes. If you select shipping, we'll send your certified translation printed on 24 lb. paper with a wet-ink signature and stamp from the authorized RushTranslate signer. If you also select notarization, the notary's wet-ink signature and stamp are included. FedEx serves domestic street addresses; USPS serves military addresses, P.O. boxes, and Canada; and DHL Express serves international destinations. We'll notify you when the translation is ready for review and wait for your approval before shipping.

Yes. Notarization is available for a flat fee per order. A Kentucky-commissioned notary verifies the authorized RushTranslate signer's identity, witnesses the signing of each Certificate of Translation Accuracy, and adds their signature, stamp, and commission information. This authenticates the signature rather than the translation's accuracy. Learn more.

We can obtain an e-Apostille from the Kentucky Secretary of State for an additional fee. It authenticates the notary's signature on your notarized Certificate of Translation Accuracy for international use under the Hague Apostille Convention. Confirm your recipient's requirements before ordering. You can also arrange an apostille yourself through the state. Our apostille guide explains the electronic and paper options.

Yes, we can convert currency within your documents for an additional fee. You will need to provide the exchange rate and this information will be included in the translated document. Please request a quote to include currency conversion with your order.

No. We translate academic documents, but a credential evaluator must separately assess the U.S. equivalent of your qualifications. Check the evaluator's translation and submission instructions before ordering. Our credential evaluation guide explains the distinction and the translation options you may need.

We typically do not fill out forms, but in some cases we may be able to help. Contact us with your request before placing your order.

Yes. Every certified translation includes an official Certificate of Translation Accuracy signed and stamped by the translator and RushTranslate. The translator's signature is digital, including on physical copies.

We protect your personal information, documents, and payment details throughout the ordering process. See our security policy for the safeguards we use.

Yes. Add notes during checkout for details such as preferred name spellings, terminology, or relevant context. You can also upload reference files for the translator to consult. Include these details with your order so the translator has them before work begins.

You can check the status of your order at any time using the link provided in your confirmation email. Your order status page provides real-time updates as your order progresses. Look up your order.

Contact us as soon as you need to change or cancel an order. We'll review the request based on its current progress. If translation work has not started, we can usually cancel and refund it. If work has started, a refund may cover only the unfinished portion. Review our refund policy for the conditions that apply.

You can request revisions directly from your order status page. The link is included in your confirmation email and most follow-up communications. Look up your order.

Yes, we are a corporate member of the American Translators Association (ATA). Our member number is M-101329. View our ATA profile. Translator certifications vary by region, but we hold our translators to high standards regardless of formal credentials.

Our headquarters is in Seattle, WA, and our fulfillment team handles notarization and shipping from Louisville, KY. We accept orders and quote requests online and do not offer in-person services or document drop-offs. Learn more about us.

No. Submit a scan, photograph, or digital file through our website. Keep your original documents; you do not need to mail or drop them off. Make sure every page is complete and readable so our team can review and translate the contents.

Our automated phone system can help with basic tasks such as checking a quote or order's status. It does not connect you to a live support agent. To contact our team, submit a support ticket with your question and any relevant quote or order number. We'll respond in writing.

Yes. You can read many thousands of verified reviews from real customers on our website, Google, and the BBB.

Certified translations are priced per page based on word count, while standard translations are priced per word. Your total also reflects any optional services you select, such as proofreading, notarization, or shipping. Our pricing page lists service rates, and a quote confirms the cost for your documents.

We accept all major credit and debit cards, securely processed through Braintree (a PayPal company). You can also pay with PayPal, Apple Pay, or Google Pay. Business accounts with invoicing enabled can also pay invoices directly from a U.S. bank account using ACH. Checks and wire transfers are accepted for business accounts as well.

Full payment is required when you place an order so we can process it and assign a translator. Approved business accounts can instead use invoicing with agreed payment terms, such as Net 15 or Net 30.

Refunds are considered on a case-by-case basis. If work has not yet started, we can usually cancel and refund your order. If the translator has already begun, we may offer a partial refund for the portion of the work that remains. Please contact us as soon as possible if you need to cancel. See our full refund policy for further details.

Yes, we support international clients and can translate documents for use abroad. However, translation requirements vary by country, so it's important that you confirm what is required by the receiving institution or agency. If needed, we can help review those requirements with you.

Yes, DHL Express is available for international destinations, and USPS is also available for Canada. Pricing and delivery timelines depend on the destination and are calculated during checkout. All shipments are trackable.

We accept most standard file types including PDF, Word (.doc/.docx), JPG, PNG, TXT, and RTF. If you're unsure whether your file is supported, please contact our support team.

If your file is a password-protected PDF, our system will prompt you for the password when you upload it. This allows us to securely access the file for word counting and translation.

We can attempt to translate documents with low image quality, but they must be clearly legible. If your file is blurry, faint, or distorted, we may request a clearer version to ensure accuracy. Please supply the highest quality image possible to avoid delays and inaccuracies.

Handwritten documents can be translated as long as the handwriting is neat and legible. If the content is difficult to read, we may not be able to complete the translation. Feel free to upload your file and we'll assess it before proceeding.

Request a revision from your order status page and identify the wording or section you believe is incorrect. Explain the issue and include relevant references, such as the preferred spelling of a name. The translator will review your feedback, and corrections within the original translation's scope are provided at no additional charge.

Yes. If you need formatting changes after your translation has been delivered, let us know. Minor adjustments are usually done at no cost, but more extensive formatting requests may incur a small additional fee, depending on complexity.