Frequently Asked Questions

Our translation process is simple and efficient, but understanding the steps in advance can be helpful. Here's a quick overview: upload your documents and place your order, we assign the best translator for your project, and you'll be notified when your translation is complete. If revisions are needed, you can request them. For a detailed breakdown, we recommend reviewing our Translation Process Guide before placing an order.

Your documents will be translated by a professional, native-speaking translator with extensive experience. We maintain long-term relationships with our translators to ensure reliability, consistency, and the highest standards of accuracy and clarity.

If you need a translator with specific credentials, please contact us prior to placing your order and we will accommodate if possible.

We support a wide range of language pairs. You can browse our complete supported languages list. If your language isn't listed, please contact us—we may still be able to help.

We can translate almost any legible document, including legal, medical, academic, and personal materials. View examples on our Common Documents page. If you're unsure about a specific file, reach out.

Standard translations are human translations delivered in editable formats like Microsoft Word. These are ideal for personal or business documents such as emails, reports, manuals, or web content.

A certified translation is an exact, word-for-word translation of the original document, accompanied by a signed statement from the translator or translation agency confirming its accuracy and completeness. This statement also verifies the translator's fluency in both languages. Certified translations are commonly required for official purposes, including immigration, legal proceedings, court submissions, and academic applications.

Most 1-3 page documents (up to 750 words) are delivered digitally within 24 hours. For a precise estimate, request a quote. Our translations are completed by professional human translators, and turnaround times vary based on factors such as word count, language pair, translator availability, and document complexity. Expedited turnaround is available, reducing the standard time by approximately 50%. Learn more about translation turnaround times.

Yes. For an additional fee, we can expedite your order—cutting delivery time by approximately 50%. Expedited translations are treated as high-priority and are moved to the front of our queue.

Certified translations are delivered as non-editable PDFs, with a signed/stamped Certificate of Translation Accuracy. Standard translations are delivered in editable Microsoft Word format (.docx). Physical copies of certified translations can be shipped upon request.

Yes, we offer FedEx shipping worldwide. Certified translations are printed on 24 lb. paper with wet ink signatures and shipped in a protective envelope. You'll be notified when your order is ready for your review and we'll wait for your approval before sending it out.

Yes. Notarization is available for a flat fee per order. Each Certificate of Translation Accuracy will be notarized by a Kentucky Notary Public and stamped with their commission info. Notarized translations are accepted in all 50 states. Learn more.

We can obtain an e-Apostille from the Kentucky Secretary of State on your behalf for an additional fee. This authenticates the KY notary public that has notarized the Certificate of Translation Accuracy for use in countries around the world. You can also manage this process yourself working directly through the Secretary of State's office. Review our apostille guide for more details.

Yes, we can convert currency within your documents for an additional fee. You will need to provide the exchange rate and this information will be included in the Certificate of Translation Accuracy. Please request a quote to include currency conversion with your order.

No. We only provide certified translations of academic documents. Credential evaluation and assessing academic equivalency is done by specialized evaluators. See our guide for more information.

We typically do not fill out forms, but in some cases we may be able to help. Contact us with your request before placing your order.

We understand the importance of protecting your personal information, documents, and payment details. Whether you're placing an order, submitting sensitive materials, or managing your account, you can trust that we take every step to ensure your data is secure. Please see our security policy for in-depth details.

Yes. During checkout, you can add specific notes for your translator—such as name spellings or important context about the document—to help ensure an accurate translation. You can also upload reference files to support the translator's work.

You can check the status of your order at any time using the link provided in your confirmation email. Your order status page provides real-time updates as your order progresses. Look up your order.

Modification and cancellation requests are handled individually. If your translator hasn't started work yet, we can usually stop the project. If work has started, we may offer a partial refund for the portion of the work that remains. Contact us as soon as possible. Please review our refund policy to understand if your order is eligible for a partial or full refund.

You can request revisions directly from your order status page. The link is included in your confirmation email and most follow-up communications. Look up your order.

Yes, we are a corporate member of the American Translators Association (ATA). Our member number is 263976. View our ATA profile. Translator certifications vary by region, but we hold our translators to high standards regardless of formal credentials.

Our headquarters is in Seattle, WA. Order fulfillment is handled from Louisville, KY to ensure fast and reliable shipping across the US. We operate entirely online and do not offer in-person services. Learn more about us.

No. We only accept digital uploads through our website. This ensures the safest and most efficient handling of your documents.

We have an automated phone system that can aid you in some basic tasks such as checking the status of a quote or an order. To speak with our support team, please submit a support ticket. Our team will respond quickly.

Yes. You can read many thousands of verified reviews from real customers on our website, Google, and the BBB.

Please see our pricing page for full details on the pricing of all services we offer.

We accept all major credit and debit cards, securely processed through Braintree (a PayPal company). You can also pay with PayPal and choose from various payment methods within your account. We do not accept checks, wire transfers, or cash.

Yes, full payment is required at the time you place your order. This allows us to begin processing your translation right away and ensures timely delivery.

Refunds are considered on a case-by-case basis. If work has not yet started, we can usually cancel and refund your order. If the translator has already begun, we may offer a partial refund for the portion of the work that remains. Please contact us as soon as possible if you need to cancel. See our full refund policy for further details.

Yes, we support international clients and can translate documents for use abroad. However, translation requirements vary by country, so it's important that you confirm what is required by the receiving institution or agency. If needed, we can help review those requirements with you.

Yes, we offer international shipping via FedEx. Pricing and delivery timelines depend on the destination and are calculated during checkout. All shipments are trackable.

We accept most standard file types including PDF, Word (.doc/.docx), JPG, PNG, TXT, and RTF. If you're unsure whether your file is supported, please contact our support team.

We can attempt to translate documents with low image quality, but they must be clearly legible. If your file is blurry, faint, or distorted, we may request a clearer version to ensure accuracy. Please supply the highest quality image possible to avoid delays and inaccuracies.

Handwritten documents can be translated as long as the handwriting is neat and legible. If the content is difficult to read, we may not be able to complete the translation. Feel free to upload your file and we'll assess it before proceeding.

We take quality seriously and stand behind every translation. If you believe there's an error, you can request a revision directly from your order status page. We'll review your request and make corrections promptly at no additional charge.

Yes. If you need formatting changes after your translation has been delivered, let us know. Minor adjustments are usually done at no cost, but more extensive formatting requests may incur a small additional fee, depending on complexity.