How to Request a Quote

When to Request a Quote

Most customers can place orders directly through our website, but there are situations where it's better to request a quote. This includes cases where your files are low quality, contain multiple languages, or couldn't be automatically counted. You may also want a quote if you have specific requirements, aren't ready to place an order, need to combine or split content across files, are translating into multiple languages, or must meet third-party requirements.

How the Quote Process Works

1. Upload your documents: Use the quote request page to upload one or more files. You can upload most common file types, including PDFs, Word documents, images, and more.
2. Choose your language pair and service: Select the source and target languages and either certified or standard translation. If you aren't sure which service your recipient needs, include its instructions in your request so we can review them with you.
3. Select any additional options: Add any services you need, such as expedited turnaround, notarization, or hard copy shipping. Review the available options for your selected translation service. You can adjust them on your quote before paying if your requirements change.
4. Include any special instructions (optional): Add notes for anything you'd like our team or translator to know. This may include spelling preferences, how to handle names or handwritten text, grouping of documents, or certification formatting details.
5. Submit the request: A quote is free and does not require payment. After submitting, you'll receive a confirmation email. Our team will review the files, word count, selected services, and instructions before preparing your quote.
6. Wait for review: Within about an hour, we'll email you a secure link to your quote with a detailed price breakdown, estimated turnaround time, and the option to make edits or proceed with payment.

What to Include With Your Quote Request

Include the files and instructions our team needs to understand the full request. Readable documents and clear details let us confirm the scope, price, and turnaround without asking you to submit missing information. Before sending your request, check the following:

• Legible, complete files: Make sure your documents are fully visible, not cut off, and free of shadows or blur. Poor-quality scans or photos may delay your quote or require us to request new files. Learn more.
• Passwords: If you upload a password-protected PDF, our system will prompt you for the password so we can access the file for review and pricing.
• Special requests: Tell us if you need a separate Certificate of Translation Accuracy for each document, have preferred spellings for names, or need particular formatting or delivery arrangements. Include any recipient instructions that affect how the translation should be prepared.
• Group or split files logically: Organize your files to show which pages belong to each document. If you want individual translations or one combined translation, explain the grouping in your instructions so the translator can prepare the output accordingly.
• Redact any content you don't want translated: Remove or obscure sections you want excluded before uploading, or identify them clearly in your instructions. This lets our team confirm which content to include in the quote and helps the translator follow the agreed scope.

How to Access and Convert Your Quote

After our team reviews your files and instructions, we'll email a secure link to your quote. It includes a breakdown of the price and estimated turnaround, so you can review the details before committing to an order. From the quote page, you can:

• View the quoted price and estimated turnaround time
• Add or update optional services like notarization or expedited delivery
• Submit payment to convert the quote into an active order
• Download a PDF copy of your quote for your records
• Send a secure payment link to someone else, if needed

Quotes are valid for at least 30 days. If your quote expires before you're ready to order, contact our support team and we can reactivate it. If your documents or requirements have changed, let us know so we can review those changes too.

For full instructions on managing your quote, including how to edit services, add comments, or track status updates, see How to Manage Your Quote.

Need to Make a Change?

You can make some updates (like adding or removing optional services) directly from the quote page. For other changes, such as updating files, switching languages, or adjusting the translation type, just reply to your quote email or contact support. We'll revise your quote and send an updated version, usually within an hour.