RushTranslate customer reviews
Read reviews from Google, BBB, and our site to see how customers describe their experience with RushTranslate. Clients often highlight the accuracy of our certified translations, the quick turnaround, and the helpful support they receive from our team throughout the process.
Browse 24,278 reviews
Spanish to English
Paperwork denied and deadline missed because key information was incorrect. Their response was We're sorry to hear that your paperwork was denied and that you missed the submission deadline. We completely understand your frustration and sincerely apologize for the error. While we take great care to ensure accuracy, our translations are completed by human translators, and unfortunately, human error can sometimes occur. We regret that this mistake impacted your ability to use the document as intended. Thats all the ownership they take while charging a very steep fee for the work.
posted
May 26, 2025 on BBB
Response from RushTranslate
We regret that this clients experience did not meet their expectations and sincerely apologize for the inconvenience caused. While the reviewer correctly noted that a typographical error was made in the translated document, they omitted some important context that we believe is essential for a fair understanding of the situation:
1) The original source document provided to us was not a high resolution scan and it contained very small font, which made accurate character recognition more difficult than usual.
2) The error in question involved a single character in a 17-digit VIN, where an "8" was mistakenly entered instead of a "B". We agree that this is a critical detail in a legal document, and while we strive for perfection, this was a human error - understandable, though unfortunate - and not due to negligence or lack of proofreading. Given the poor quality of the original file, it was also not something easily caught by our QA team.
Upon being notified, our team responded promptly, took full responsibility for the issue, and immediately offered a refund equal to 50%of the translation fee. Our goal was to show accountability and good faith,even though we had worked with the document provided to us under challenging conditions.
Unfortunately, the client rejected our efforts to resolve the situation, responded with hostility, and indicated they would escalate the matter regardless of the refund we issued. While we understand the client's frustration, we believe we handled the issue fairly and professionally.
We take all feedback seriously and are constantly working to improve both our translation process and client communication. We remain committed to quality, integrity, and transparency, and were always willing to engage with clients constructively to find the best possible resolution.
English to Croatian
If you need this for any official documents you need to translate into Croatian, don't waste your money as it will NOT be accepted. Croatia requires you to use a sudski tumač and there are only a handful who are approved in Croatia. RE your reply; the notary was the first person who told me a birth certificate must be translated by a sudski tumač. Ministry of the Interior confirmed the requirement. Anyone needing a birth certificate translated must use a sudski tumač. It doesn't matter what entity is requiring the translation. Furthermore, your website claims "Our certified translations are accepted by USCIS, universities, government agencies, and businesses worldwide. No matter your needs, we provide reliable, fast, and secure translations to ensure a seamless process." That is simply not true.
posted
May 24, 2025 on Google
Response from RushTranslate
You are correct that we do not employ Croatian court-certified interpreters (sudski tumači). However, it's important to note that this requirement typically comes from specific institutions or end users—not from Croatia as a blanket national requirement. We regularly provide certified Croatian translations for a wide range of official uses and complete hundreds of Croatian-language projects each year, often including notarization and apostille services.
If you're willing to share the specific entity or authority that rejected the translation, we’d be happy to look into it and see how we can assist or clarify their requirements.
Spanish to English
Paid extra money for express translation. Was completed on time but with major error. Interview with immigration is tomorrow. Rushtranslate provides no one to talk to or respond quickly to email regarding correcting their mistake of the translated document.
posted
May 22, 2025 on Google
Response from RushTranslate
We understand the urgency and also the need for accuracy in the translation. We apologize for any inconvenience caused due to the error in the translation. The requested edit was applied and the revised translation was returned within two hours of receiving the revision request. We followed up via email to ensure we had addressed all your concerns but please let us know if there is anything else and we will be happy to assist. We appreciate your repeat business and do hope to continue providing translation services to you in the future.
Arabic to English
I had a disappointing experience with this service. I submitted passport pages that already contained official English translations printed directly on the documents — over 90% of the content was already translated by the issuing authority. Instead of acknowledging this and offering a practical solution, the company insisted on treating the request as a full retranslation and asked for the full fee. This made no sense given the minimal effort required — especially since the translation already existed. To make matters worse, they spent far more time justifying their policy than it would’ve taken to simply extract the existing text and format it into a certified version. This overly rigid and impersonal approach left me frustrated and disappointed. I ultimately declined to proceed, even if the service had been offered free of charge. I hope they improve their flexibility and customer care going forward.
posted
May 20, 2025 on Google
Response from RushTranslate
We’d like to clarify a few key points regarding your review.
You placed an order for English to Arabic translation and received a certified Arabic version of your passport document, as requested. After delivery, you informed us that you actually needed an Arabic to English translation. Changing the target language after delivery requires a new order, as it involves an entirely new translation.
Although portions of your document were already in English, certified translations still require our team to transcribe all visible text manually, and format it to match the source — especially when working from images. This work is handled by professional translators and cannot be bypassed, regardless of perceived effort.
Our communications were courteous and professional throughout all exchanges. We regret that you were displeased with the outcome, but believe this stemmed from repeated requests to waive the fee for a new translation — with the expectation of receiving a different response. Our policies are in place to ensure fairness and maintain the integrity of certified translations. Support agents are here to explain our process and provide clarity when questions arise.
We stand by the accuracy of our work and the fairness of our pricing.
I had a disappointing experience with this service. I submitted passport pages that already contained official English translations printed directly on the documents over 90% of the content was already translated by the issuing authority.Instead of acknowledging this and offering a practical solution, the company insisted on treating the request as a full retranslation and asked for the full fee of /$49.90. This made no sense given the minimal effort required especially since the translation already ********** make matters worse, they spent far more time justifying their policy than it wouldve taken to simply extract the existing text and format it into a certified version.This overly rigid and impersonal approach left me frustrated and disappointed. I ultimately declined to proceed, even if the service had been offered free of charge. I hope they improve their flexibility and customer care going forward.
posted
May 18, 2025 on BBB
Response from RushTranslate
Wed like to clarify a few key points regarding your review.
You placed an order for English to Arabic translation and received a certified Arabic version of your passport document, as requested. After delivery, you informed us that you actually needed an Arabic to English translation. Changing the target language after delivery requires a new order, as it involves an entirely new translation.
Although portions of your document were already in English, certified translations still require our team to transcribe all visible text manually, and format it to match the source especially when working from images. This work is handled by professional translators and cannot be bypassed, regardless of perceived effort.
Our communications were courteous and professional throughout all exchanges. We regret that you were displeased with the outcome, but believe this stemmed from repeated requests to waive the fee for a new translation with the expectation of receiving a different response. Our policies are in place to ensure fairness and maintain the integrity of certified translations. Support agents are here to explain our process and provide clarity when questions arise.
We stand by the accuracy of our work and the fairness of our pricing.
German to English
factual error, missing QA - just copied between docs
posted
May 14, 2025 on RushTranslate
Response from RushTranslate
Thanks for the feedback, we will certainly address the issue with the translator and the QA team to make sure they are following established proceedures. If you have any other questions or concerns, please don't hesitate to contact our support team.
Arabic to English
It wasn't as expected, to be honest. I did many services with you guys, and the process was fast and accurate. For this document, I had to send specified instructions for accurate translation, stamps, and alignment to make sure it was translated correctly. And it took like 4 days to complete it, plus all these instructions. Disappointed tbh
posted
May 1, 2025 on RushTranslate
Creole (Haitian) to English
Overpriced
posted
May 1, 2025 on RushTranslate
Russian to English
Pros: I like your UI and UX. It was very easy to sign up and to upload docs and your user flows are good. Con: It was very hard to get an accurate translation. And mistakes that were not caught by your 'human translator' or algorithms are very obvious. I had to go through 7-8 revisions before I got something acceptable in quality.
posted
Apr 28, 2025 on RushTranslate
Response from RushTranslate
My apologies for the need for so many revisions. The translator struggled with the formatting of the document. Please know there are no algorithms involved with the translation. We have addressed the issues with the translator and our QA team to improve processes, going forward. Please let us know if you have questions or if we can be of any assistance.
Spanish to English
Their phone number is only automated. It's useless if you need to talk about an issue with your translation.
posted
Apr 25, 2025 on Google
Response from RushTranslate
We exclusively offer email support and staff our support desk from 4am-12am to provide assistance. The phone number is for automated responses such as verifying an order or checking statuses. Written communications are far more effective for dealing with the multitude of languages of our client base. Please don't hesitate to reach out if you have questions or if we can be of any assistance. Thank you.
French to English
Terrible . They don’t know what they are doing
posted
Apr 25, 2025 on RushTranslate
English to Spanish
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posted
Apr 22, 2025 on RushTranslate
Creole (Haitian) to English
Could’ve been better if I didn’t have to act as both the QC and the customer. The translation wasn’t properly done the footer formatting wasn’t respected. I was in a rush, which is why I went with it, but honestly, it was disappointing. Having to ask for a revision three times? Definitely a 1-star experience.
posted
Apr 18, 2025 on RushTranslate
Was slighted on the details of the transaction. Was advertised as a Canadian site. translation was not approved for Canada. Basically a waste of money
posted
Apr 14, 2025 on Google
Response from RushTranslate
We do not purchase advertising for Canada and do not suggest we are a Canadian company anywhere on our site. Having said that, our translations are indeed accepted in Canada. We cannot locate any records under your name so please contact our support team so we can offer further assistance. Thank you.
Spanish to English
Bad experience! DO NOT USE Rush Translate FOR TRADEMARK translations! Use a more personalized service! ---Sent initial support email requesting info regarding trademarks, and received two automated emails that didn't directly answer the question. Went ahead with the order with a document that clearly states for trademark and a statement asking them to reach out with any questions. The language selection is misleading and confusing and now I have a translation to Spanish... I needed it FROM Spanish TO english FOR A TRADEMARK!....They have a revision request... Nope, I get an automated email to pay again! This company is all automated and they're just out for your money! Stay away! This company should not be legally certified to translate as they don't even check or review material!
posted
Apr 14, 2025 on Google
Response from RushTranslate
None of the responses you received from our support team were automated. There was certainly some confusion over what you were requesting and further attempts to clarify should have been made. However, as explained via email, you had placed an order for English to Spanish translation so that is the reason why you received a Spanish translation. We have corrected the language pair and provided an English translation which is available from your order status page. If you have questions or need further assistance, please don't hesitate to contact our support team. Thank you.
Bad experience! DO NOT USE Rush Translate FOR TRADEMARK translations! Use a more personalized service! ---Sent initial support email requesting info regarding trademarks, and received two automated emails that didn't directly answer the question. Went ahead with the order with a document that clearly states for trademark and a statement asking them to reach out with any questions. The language selection is misleading and confusing and now I I have a translation to Spanish... I needed it from Spanish TO english FOR A TRADEMARK!....They have a revision request... Nope, I get an automated email to pay again! This company is all automated and they're just out for your money! This company should not be legally certified as they don't even check or review material!
posted
Apr 13, 2025 on BBB
Response from RushTranslate
None of the responses you received from our support team were automated. There was certainly some confusion over what you were requesting and further attempts to clarify should have been made. However, as explained via email, you had placed an order for English to Spanish translation so that is the reason why you received a Spanish translation. We have corrected the language pair and provided an English translation which is available from your order status page. If you have questions or need further assistance, please don't hesitate to contact our support team. Thank you.
Spanish to English
Terrible service , the translation was wrong.
posted
Mar 26, 2025 on Google
French to English
The translation was terrible. I would not have known if I didn't speak French so I wonder how many poor people out there failed to get what they wanted and didn't even know it. The second translation was better but, quite honestly, not good enough. I will not use your services again and will advise anyone who asks, to avoid your company. You didn't even have the courtesy to apologize!
posted
Mar 23, 2025 on RushTranslate
Spanish to English
Charges more for the service after starting a translation for a simple document and does not have a support phone number when I found out I wasnt receiving any of the emails related to my order. Took almost a week in total to get a birth certificate translated
posted
Mar 17, 2025 on BBB
Response from RushTranslate
Unfortunately, you did not receive email notifications until you updated the email address that was originally provided when placing the order. We did complete the translation promptly after the correct payment was made for the amount of content in the source document. Please let us know if we can be of further assistance or if have any concerns. Thank you.
I will never use their services again. I am a translator too, but I can't translate a certificate that I will need myself. Unfortunately, there were many errors in the final translation. The final linguistic revision should not be done by the end customer.
posted
Mar 8, 2025 on Google
Response from RushTranslate
Thank you for your feedback. We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under your name in our system. Please contact us at support@rushtranslate.com with any additional details so we can investigate further and assist you.
Italian to English
I will never use their services again. I am a translator too, but I can't translate a certificate that I will need myself. Unfortunately, there were many errors in the final translation. The final linguistic revision should not be done by the end customer.
posted
Mar 8, 2025 on Google
Czech to English
messed up my DOB on a birth certificate - the most trivial document to translate that I'd myself translate correctly within 2 minutes. Not to mention this was for a hugely important application and if I didn't catch their error in time, it could have had serious ramifications.
posted
Feb 28, 2025 on RushTranslate
Arabic to English
Very disrespectful and bad translation
posted
Feb 19, 2025 on RushTranslate
Japanese to English
Took multiple revisions to get the dates correct like the original document.
posted
Jan 10, 2025 on RushTranslate
Response from RushTranslate
I'm sorry to hear your translation required revisions. Please don't hesitate to contact the support team if you have questions or if we can be of any assistance.
French to English
While the service was quick, having not one, not two, but four errors on a single A4 page is unacceptable. This is far from a good service. I will never use this site again and cannot recommend it to anyone I know.
posted
Dec 2, 2024 on Google
Response from RushTranslate
I'm sorry to hear the translation required multiple edits. Please don't hesitate to contact the support team if you have any questions or concerns and we will be happy to assist.
Spanish to English
I needed to translate some documents in ********** and was charged for the service. After the work was completed, the translators realized that since my documents were from ********** and not what I requested, certified documents required official documentation from the same country. They then informed me that they would not provide any refunds, despite the significant financial and emotional distress this caused me. This wouldn't be accepted by ***** at all. They would want me to send it to have it rejected to get the refund. My heart is broken.I feel very disappointed and angry about this experience.
posted
Nov 25, 2024 on BBB
Response from RushTranslate
This review is filled with misinformation and we would greatly appreciate it if the customer would return and update. We have already explained the process in detail to the customer directly and they know what they need to do to meet the requirements of their receiving party. The following is a brief correction of the misleading and/or misinformation that was posted in the review:
1) We learned the source documents were vital certificates issued in ********** the moment we viewed the source files (not after the translations were completed). This is not an issue whatsoever and we translate documents that originate from all over the world, including **********, everyday.
It turns out the receiving party requires an apostille for the original source documents to validate authenticity. We have explained to the customer this has nothing to do with the translation and they should obtain the apostille from the CA SoS. They will then need to have the apostille translated into the target language (Czech) also.
2) The end user is not USCIS so that sentence is very misleading. It is correct that ***** would not accept the translation but it is not because we don't meet USCIS requirements (we definitely do and have a 100% acceptance rate), it is because the customer needed their English documents translated into Czech (USCIS requires English translations of foreign language documents).
The only reason USCIS came up is because the customer tried to tell us they would get a ***** rejection as part of their refund request and we explained our refund policy. The customer was not acting in good faith with their request for a refund of the services, falsely suggesting their Czech translation was being submitted to *****, and they are propagating the misinformation here, which is disappointing.
We have continued to work with the customer to assist them in understanding the requirements for their end use case and we would appreciate an update on the review they posted here.
Japanese to English
If I didn't already know what the document said, I'd be misinformed and confused. It was so bad they used a different prefecture in the document. Imagine listing California as North Carolina. They did manage to revise it with my pointed list of about 8 mistakes made on the 1 page document. I would not use this service again nor recommend to anyone.
posted
Nov 22, 2024 on RushTranslate
Response from RushTranslate
We sincerely apologize for the poor quality translation. This is not the experience we strive to deliver our clients, and we deeply regret the frustration it has caused you. We take translation accuracy very seriously and it's clear we fell short in this instance. Please know that we are reviewing your case internally and will address it with the translator and QA team. We will follow-up directly to offer further assistance.
If I didn't already know what the document said, I'd be misinformed and confused. It was so bad they used a different prefecture in the document. Imagine listing California as **************. They did manage to revise it with my pointed list of about 8 mistakes made on the 1 page document.I would not use this service again nor recommend to anyone.
posted
Nov 22, 2024 on BBB
Response from RushTranslate
We sincerely apologize for the poor quality translation. This is not the experience we strive to deliver our clients, and we deeply regret the frustration it caused you. We take translation accuracy very seriously and it's clear we fell short in this instance. Please know that we are reviewing your case internally and will address it with the translator and QA team. We have followed-up directly to provide further assistance.
Latin to English
It was pretty bad. It 'sounded' like computer software translation. I had to re-type it and make it 'sound' human.
posted
Nov 12, 2024 on RushTranslate
Response from RushTranslate
You ordered a certified translation which is required to be a literal, word-for-word translation. If you think anything was translated incorrectly, please submit a revision request and it will be routed to the translator to review and apply edits, as appropriate. Please don't hesitate to contact the support team if you have questions or need assistance. Thanks!
Spanish to English
The delivered translation was ok (just a minor mistake), but the turnaround time was very dissatisfying. I paid the express fee which said I would receive the translation within 12 hours. I told them it was urgent, I needed it to leave the country for my family member's funeral. I received the translation after pretty much 36 hours and only because I inquired about it the next day after placing the order. Of course they charged me the express fee without delivering this service.I didnt even receive an apology. I would not work with them again.
posted
Nov 9, 2024 on Google
Response from RushTranslate
We cannot locate any records under your name. Please reach out to support@rushtranslate.com so that we can try to make things right. Thanks!
Spanish to English
The timing and documents were fine but it wasn’t accepted at the government office I submitted it to. So I wasted my money.
posted
Nov 4, 2024 on RushTranslate
Response from RushTranslate
I'm sorry to hear this. Please reply to the email from our support team so we can try to assist.
Too poor job. I gave a document with single date to be translated but the translation seems to be liked done from google translator. Same name has two different errors in two different places.
posted
Oct 25, 2024 on Google
Response from RushTranslate
Sorry to hear the translation required edits. Some of the handwritten text was difficult to decipher, which led to misspellings of proper nouns. The translation was revised based on the spellings you provided in the revision request. Please reach out to the support team if you have questions or if we can be of further assistance. Thank you.
English to French
The company reviewed my 2 page document and then increased my order to 4 pages.I approved a 4 page translated document, that would then be signed, certified and notarized.The certified copy was 3 pages. The last page, which was the finalization of the divorce proceedings, was omitted from the certified, signed copy.When I brought this to their attention, the company said that the order had already been shipped. They completed a revision of the document that once again included the final page and submitted the revision for my approval, but stated that the full document would not be shipped since the order had already been *********** do you pay $130 for 4 pages and only receive 3 pages?I guess it is my privilege to compensate this company for their mistakes at my expense.
posted
Oct 20, 2024 on BBB
Response from RushTranslate
Thank you for providing the feedback. I have reviewed the order and communication and acknowledge there were several shortcomings with the service provided. I reached out directly to offer my assistance and welcome any additional feedback from the customer. It is our hope that we can have another opportunity to provide services again in the future but understand if the customer chooses to take their business elsewhere.
Hungarian to English
Really baaaaad! The translation is not accurate! Even after correction, the email address in the document is still wrong!
posted
Oct 7, 2024 on RushTranslate
Spanish to English
This is my first time using Rush Translate, and my first order was filled with mistakes. Even simple things like numbers were translated wrong. I would not recommend this service.
posted
Oct 4, 2024 on RushTranslate
English to French
I don't recommend using this service for any legal translations. They did a terrible job translating my daughter's birth certificate from English to French and you can't contact them on the phone to try to get the problem resolved.
posted
Sep 30, 2024 on RushTranslate
Hebrew to English
It’s absolutely terrible! I began to review the translation and realized it was not right. I was planning to send all corrections but it was so overwhelming that I had to pay for a new translation. I think that the translation was done by a machine and was not even checked before it was sent to me. I WOULD NOT recommend this company at all! NEVER EVER! Loss of time and money!
posted
Sep 18, 2024 on RushTranslate
Response from RushTranslate
I'm very sorry to hear of your disappointment. We have sent a follow-up email directly to request any examples of what you feel is incorrect in the translation. We have also initiated a peer review to have a senior translator evaluate the translation. We will share the findings, once that is complete. Please don't hesitate to reach out to the support team for further assistance. Thank you.
English to Polish
Im so disappointed. I just took this to the consulate and they rejected this translation. They pointed out a few errors. RushTranslate added or changed numbers on my childs' birth certificate. I had to pay such a premium because I was at the consulate and needed my official documents translated at that moment. I would appreciate a refund. I paid $69.85 for 1 document and it was rejected.
posted
Sep 13, 2024 on RushTranslate
Dutch to English
Awful. The translation had multiple egregious errors that were not corrected on time. And I am not talking about minor spelling mistakes, I am talking about factual errors.
posted
Sep 12, 2024 on RushTranslate
Response from RushTranslate
I am very sorry we failed to meet your expectations. The two edits were applied via the revision process and the revised translation is available from the order status page. If you have questions or concerns, please don't hesitate to reach out to the support team. Thank you.
Danish to English
Fast turnaround, but appears to have just been made with Google Translate or through AI
posted
Sep 2, 2024 on RushTranslate
Response from RushTranslate
Thanks for posting a review. We prohibit the use of machine translation and do not believe it was used by the translator here. We did identify two typos and have created a revision request on your behalf to have edits made. We have reached out to you directly to offer further assistance and address any other concerns you may have.
Portuguese (Portugal) to English
I'm really disappointed about your service. I made a mistake on the date of one of my file. and I did a review according of your policy. However, nothing happened. My order number is 17814-7038427.
posted
Aug 29, 2024 on RushTranslate
Response from RushTranslate
We were sorry to hear that your translation had a mistake. We created a revision request on your behalf and made sure the translator edited the date on the file. Please find the revised translation available from your order page and let us know if you have any questions or concerns. Thanks!
Arabic to English
Would definitely not deal with you again. I trashed the reports I got from you as Translations are not accurate (I'm not an expert to review the correct terminology). In addition, You mentioned 24 hours in the beginning, but then said the translation was long and would take more than 24 hours and charged me more to complete in24 hours. I paid a lot for nothing!! Worst experience ever and I would not recommend anyone to deal with you.
posted
Aug 26, 2024 on RushTranslate
Response from RushTranslate
I'm very sorry to see you are posting a negative review of our service. We kindly explained that we are unable to insert information into the translation that does not appear in the source material. Certified translations are required to be word-for-word translations with no attempt to add, edit or omit any visible text. Please let us know if you have questions and we would be happy to assist. Thank you.
Finnish to English
This customer left a rating only.
posted
Aug 23, 2024 on Google
Portuguese (Brazil) to English
Veio toda errada minha tradução
posted
Aug 12, 2024 on RushTranslate
Response from RushTranslate
Please note, we have a free and easy to use process for requesting revisions from your order status page. And this is available even after you have approved the translation to be finalized. Simply let us know what you feel is incorrect about the translation and it will be routed to the translator to review and apply edits, as appropriate. If you have questions or need assistance, please contact the support team. Thank you.
Do you know why the translations you get are not accurate? Because they hire people on Upwork to take care of your translations. And the people they hire on Upwork are not professional translators, just "native speakers" who work for very low rates.
posted
Aug 6, 2024 on Google
Response from RushTranslate
We have a variety of sources for translator talent, including Upwork. There is no basis for your accusation that we are not using professional translators. Please feel free to reach out to us directly if you have concerns and we would be happy to assist.
Spanish to English
Not very good. The specified translation issue needed was done incorrectly. I speak Spanish and live in a Spanish speaking country. Per usage, context, and dictionary definition of the word "Diagnostico" listing the issue in this medical treatment document, the definition of "Diagnostico" is Diagnosis or Diagnostic. In this context it is Diagnosis. Only auto-translate software used commercially automatically chooses one of the multiple meanings of a word and just goes with it. I specifically asked for a proper translation. I now have to go to my primary care doctor and pay him a LOT more money to officially translate the document correctly. All of these physicians laugh when I tell them the automated translators incorrectly translate this as diagnostic. Because every doctor knows that in these medical documents they are referring to Diagnosis. Even my clinical online record has this as my list of diagnoses for all chronic medical problems in my file. Because without the verbs and actions of diagnostic tests in the context, the word diagnostico means diagnosis. Thanks for nothing. Waste of time.
posted
Aug 3, 2024 on RushTranslate
Response from RushTranslate
We only employ professional human translators and machine translation is strictly prohibited. This translation was completed by a native speaker and, as you said, there are multiple ways to translate the word "Diagnostico" into English and, there was no direct context as the word was alone in a header. That said, we offer a free revision process, should you have any concerns with the translation. We created a revision on your behalf and applied the edit, please find the revised file available from the order status page. Please don't hesitate to reach out to the support team if you have questions or need assistance. Thank you.
Arabic to English
Worst Translation I ever had. After the corrections I gave them I still had my document returned from a government agency for misspelled names and words. Requested another revision now.
posted
Jul 25, 2024 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation required edits. The revisions you requested all pertained to spelling of names. Please note, we request that client's provide this information at checkout because it is the most common reason for revision requests. When the information is not provided, the translator uses their best judgement to spell the names but we are always happy to apply edits, when necessary. Please let us know if you have any other questions or concerns.
Portuguese (Brazil) to English
I didn't like the service and I don't recommend this platform. I would rather have paid more for someone who actually had given me the complete translation than keep me revising it and sending it all over again through the platform. The platform lacks a space to message the translator instead of submitting one request each time, because sometimes you just find another mistake after having submitted the file to revise and then you need to wait till the person sends you the revised version to send another thing to correct which takes forever. And you could resolve that by sending just a message. Besides that, I paid for 6 pages and only got 2 till now. Unfortunately I just read the others review and saw how poor are they translation when was too late. But I do not recommend Rush Translation at all!
posted
Jul 21, 2024 on Google
Response from RushTranslate
[This same review was posted to our platform and we responded there. Copying the response here for visibility.] Thanks for posting a review. Please be aware that the support team can easily modify a revision request that is in progress so you don't need to wait for it to be completed if you find that your submitted request was incomplete. Also, the source document was very small font with almost 1,600 words and that is why it required 6 pages of certified translation. Please don't hesitate to contact support if you have questions or need assistance.
Spanish to English
They translated my university curriculum and translated Calculo as Calculations instead of Calculus (there is no such a thing as calculations) anyone with a bit of knowledge in this technical things or with a bit of professionalism would have look up for the actual translation. They also translated Fisica as Physical instead of Physics (once again what kind of subject would Physical be?). Hey but to count the words and charge me more there we pretty efficient ha?
posted
Jul 19, 2024 on RushTranslate
Response from RushTranslate
Thanks for posting a review and sorry to hear about the overly literal translation. We will create a revision request on your behalf and ask the translator to review the entire document and apply edits, as appropriate. You will receive an email notification as soon as the revised translation is ready. Please don't hesitate to contact the supply team if you have questions or concerns.
English to Japanese
The translation took ~96 hours instead of 24. There were errors in the translation that I had to correct. Functionally useless.
posted
Jul 4, 2024 on RushTranslate
Farsi to English
I ordered a hard copy and they haven’t shipped me yet?
posted
Jun 17, 2024 on RushTranslate
Response from RushTranslate
Thanks for posting a review. It looks like the FedEx tracking number didn't update right away. Please note, it can take a full business day for the tracking to update in their system. Please let us know if you have questions or need assistance.
Arabic to English
I have ordered an official translation from Arabic to English for a sensititve document that could be used in a court of law. many mistakes and the translator clearly did not do a professional job. The translation sent to me by Rush was absolotely below the bar that I had to do the translation myself and send it to the people I paid $94.80 for them to do this job. The formatting of the final document is absolotely haphazard, different font sizes that make no sense and really looks sloppy. They were very quick to ask me for extra charges but took them 5 days to deliver a final document that i am not really happy about. I used to use Rush and reccomend it to people, not anymore! Really disappointed in this service.
posted
Jun 17, 2024 on RushTranslate
Response from RushTranslate
I'm very sorry to hear the translation did not meet your expectations this time. I will reach out direct to address your concerns and offer assistance to make things right.
A translation company more accurately a scam, can never be any worse! I'm so dissapointed with their so-called services. Really? Paying hundreds of dollars for a few pages and getting them translated with hundreds of mistakes? They ain't got any professionalism at all. Spelling mistakes, mistakes in format, contradiction in the name of the same person on the same page, how ridiculous is that? When I asked for modifications, at some points they did but they literally COPIED AND PASTED MY OWN MESSAGES, so as a result the rest of the document is written on a certain font-style and the modified sentences with a different font-style, as they literally copied and pasted from my own text which I wanted them to change into. What kind of professionalismis is that? I would like to get my money back, but I don't even think they are going to. It's a clear scam. Stay away.
posted
Jun 14, 2024 on Google
Spanish to English
The service and the quality were not what I expected, I regret paying that much for this translation.
posted
Jun 10, 2024 on RushTranslate
Response from RushTranslate
Thank you for posting a review. As mentioned via email, signatures on the source document are correctly noted as "[Signature]" on the translation and it would be improper to use software to copy/paste the original signature into the translation. Please know that the end user for the certified translation will fully expect it this way and you will not have any issues with the translation being accepted. Please let us know if you have any other questions or concerns.
German to English
I have paid for notarized translation for my order and received the certified translation but it did not come certified. I have reached out 4 times and am just given link to where order is complete but still no notarized letter with it
posted
Jun 7, 2024 on RushTranslate
Response from RushTranslate
Thanks for posting a review. The certified translation was notarized on June 4th and the finalized copy is available from your order status page. We have emailed you directly to make sure you are able to access the notarized document. Please don't hesitate to reach out to the support team if you have questions or need further assistance.
Ordered expedited service for document. They charged it happily. Surprisingly, It took more than 24 hours to get the final document. Why you offer service, you can't serve AND the support team is so barbie that it got angry for inquiries.
posted
May 31, 2024 on Google
Response from RushTranslate
We cannot find any records under your name. Please contact us (support@rushtranslate.com) so we review the timeline on your order.
Romanian to English
Зробили помилку в даті народження! І не дали можливість отримати хоча б електронну правильну версію.
posted
May 31, 2024 on RushTranslate
Response from RushTranslate
Please know, we offer a free and easy to use process for requesting revisions, directly from the order status page. If you find that any edits are required, simply submit a revision request and it will be routed to the translator to review and apply edits, as appropriate. If you have questions, please reach out to the support team and we will be happy to assist. Thank you.
French to English
Excellent service, and fast. If I need it in the future, I will definitely use it.
posted
May 24, 2024 on RushTranslate
Response from RushTranslate
Thanks for the kind words, we appreciate it! The one star review, though.... ¯\_(ツ)_/¯
Spanish to English
Unfortunately I did not get my documents translated as appropriate. I do not recommend this website for translation! I will never use your services
posted
May 17, 2024 on RushTranslate
Response from RushTranslate
My apologies for the misunderstanding. We have reached out directly to resolve the issue. Thank you.
Typos, expensive and poorly reliable. 1) Seems like they used an older document from another customer, which is ok, but they also transferred some of their information into my document... Like.. what? 2) Typos, typos, typos 3)After submitting change requests, the revisions went back to previous mistakes already made, having to submit more change requests. 4) Bad usage of some vocabulary. I mean, I am not a translator but I could see some wrong usage of verbs on the translation. 5) Lazy enough to put "Ineligible" in some stamps that could be read with some effort. 6) Hiden fees. After getting a quote I paid for the order $50 USD, and before they worked on it, they requested me another $50 USD because there were too many words. I would appreciate a quote that takes longer to get but accurate since the first time. Smh, I wasted 5 days on revisions until I gave up and searched for another translation company. Edit: In comparison, I paid 120 USD for the other service with physical copy, no hassle, no hidden fees, no issues, no typos. This was back in May 2024, so I hope they have improved their practices by now. However, I wouldn't recommend this company.
posted
May 15, 2024 on Google
Response from RushTranslate
I'm sorry to hear the translation did not meet your expectations. We worked to resolve each edit request quickly but acknowledge that the revisions caused some delay. Please note that we did not provide you with an initial quote. Rather, you submitted an order and selected the amount of content you needed to be translated. All orders that are received without a quote are reviewed to ensure the correct amount of content was purchased. In this case, the source material required more than what you had selected so we placed the order on hold to request the additional payment. Please don't hesitate to contact our support team (support@rushtranslate.com) if you have any other concerns and we would be happy to assist. Thank you.