Reviewed and recommended
Read what customers are saying about RushTranslate across our website, Google, and the Better Business Bureau—highlighting our commitment to accurate, affordable, and timely certified translations backed by responsive support.
Browse 20,991 reviews
Spanish to English
It would have been nice to receive my translated documents in individual PDFs since that is how they were uploaded instead of combined into one pdf. The translations also seem as if they were done with google translate and not a human actually translating this because the flow of the sentences do not make sense and it is more of a literal translation, overall I am not satisfied with the level of service I received and will probably seek translations elsewhere.
posted
Jul 25, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear you were dissatisfied with the service. Please know, we are always happy to split files, upon request. Please find your revised translation - with separate PDF files - available from the order status page. Thank you.
Hungarian to English
My mother medical record is translated wrong!!! I'm missing out of it that she starts chemotherapy as well !!! Translate it correctly or give me back my money!! I paid over $500 or I go to the BBB! Is this the way you provide services???? I was waiting for translation because my mother has cancer and for her every minute matters!!! I kindly ask to correct the issues ASAP!!!!
posted
Jul 24, 2022 on RushTranslate
Response from RushTranslate
The translator let us know the revision you requested contains text that doesn't appear in the source material. We have tried several times to contact you to get clarification on your request but have not received any replies. We would be happy to address any concerns you have but please know we are unable to add information in the translation that does not appear in the source. Let us know if you can provide further information regarding your revision or if you meant to request something different. Thank you.
Punjabi to English
Translated it wrong after being revised 5times!!! AND WASTING 2 WEEKS
posted
Jul 19, 2022 on RushTranslate
Response from RushTranslate
We have revised the document per your request and it was completed 4 days after the initial order was received. We request the preferred spelling of names during the checkout process and when this information is not provided it greatly increases the need for revisions. If you have questions or need assistance, please contact the support desk and we will happily assist. Thank you.
Hebrew to English
You translated only little part of the file I sent you !!!! I paid 99$ and you didn’t do it right !!!
posted
Jul 5, 2022 on RushTranslate
Response from RushTranslate
Please accept our apologies for the misunderstanding, the translation has now been completed for the entirety of source material and it is available from the order status page. Thank you.
English to Nepali
There were so many mistakes in our translation that native speakers who read the document said they had a hard time reading it and believed it to be translated in Google. Very disappointed to have paid for this service.
posted
Jun 30, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were disappointed in the quality of the translation, however, the translation was done by a professional native Nepali-speaking translator. We can certainly address your concerns via the free revision process. You will need to cite some examples of what you believe to be incorrect and the translator will then review and apply edits, as appropriate. If there are truly many errors, we can escalate the issue and send it for peer review, but we need to have some examples before we can take the next steps. Please contact the support desk if you have questions or need assistance. Thank you.
English to German
The only good thing I can say about Rushtranslate is how quickly they respond. But...... they committed mistakes while translating English into German with dates and names, and the worst is that after 6 times they finally translated it correctly, as if they were not paying attention to what they were doing. The only reason I'm writing this here is because I had no choice but to end up accepting this translation because they don't do refunds. After this experience i can not really say i trust the quality of the translation.
posted
Jun 24, 2022 on RushTranslate
Response from RushTranslate
I'm very sorry to hear this and will be investigating this further to determine how to improve our processes going forward.
English to Dutch
This was not done correctly - please see other jobs for French, Norway, and Finnish - they were correctly done. Please fix.
posted
Jun 13, 2022 on RushTranslate
Response from RushTranslate
Our apologies the translator didn't use your formatting for the translation. I've created a revision request on your behalf and will route it to the translator to review and apply edits, as appropriate. You will be notified by email once the revised translation has been uploaded. Thank you.
English to Spanish
1) My name was also “translated” which is not correct. 2) I immediately asked for a correction and it’s been quite a few days to correct a simple mistake 3) I’m still waiting for the correction
posted
May 14, 2022 on RushTranslate
Response from RushTranslate
The revision was completed 1 hour after it was received and an email notification was sent. We have since followed up via email to ensure you have the revised translation. Please contact the support desk if you have questions or need assistance. Thank you.
English to Serbian
I am sorry to say but your translation from English to Serbian was terrible. It looks like you were using Google Translate. Misspelling of the names and addresses all over plus unacceptable grammar. My fault was that I had clicked the approval button by mistake before reading the translation. Anyway, I wouldn't have time to send you corrections back since I was in the rush. I am leaving the country tomorrow. I paid for expedited delivery but it seems that you've sent it by regular mail. I am just hoping I will receive it on time. I doubt that I will be able to use your translated papers at all so basically, I paid $169 for nothing. I am very disappointed.
posted
May 12, 2022 on RushTranslate
Response from RushTranslate
Your translation was completed ahead of schedule by a native speaking Serbian translator. We do request spelling of names and places during the checkout process. Failure to provide that information can result in edits being needed in the translation which is why we offer a free revision process. The hard copy was indeed shipped with express service and delivered on time. If you have questions or concerns, please contact the support team and someone will be happy to assist. Thank you.
Farsi to English
I submitted three birth certificates for translation; my father's, my husband's, and mine. The translator is literally copying and pasting docs and made 6 errors in date of births, which are the most important information in a birth certificate. If I was not reading them carefully, I would have submitted incorrect info. A couple of examples: (1) I appeared as my husband's child because he/she copied my dad's birth certificate and forgot to correct numbers. (2) My husband's date of birth appeared in my birth certificate because he/she copied his for mine. I'm a customer of rush translate for years but HIGHLY RECOMMEND NOT TO USE THEIR SERVICE.
posted
May 7, 2022 on RushTranslate
Response from RushTranslate
We have already spoken via email and addressed the issue. We have also spoken with the translator to make sure they correct their process, going forward. Thank you for being a long time client.
Hebrew to English
Very disappointing. Contrary to last time I used the service this time it was late, full of mistakes and childish formatting. Even the "corrected" text has fundamental mistakes in the spelling of the Website!!! Unacceptable.
posted
May 1, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation did not meet your expectation. Please note, we do request proper spelling of names that appear in the source material and this greatly reduces the need for edits. Also note that standard translation service includes basic formatting only when the source file is provided in a non-editable format. If you were needing a certified translation (formatted to match the source document) please reach out to our support team and someone will be happy to assist. Thank you.
English to Spanish
My translated Birth Certificate was denied and now I'm going to pay more money because I need it for my newborn baby. I had full confidence in you this and was happy thinking it saved me time and was easy. However, now I'm stressed running around last minute to get it translated so they will accept it. What a waste of time and money and would like a refund. I paid $65 for useless paper.
posted
Apr 22, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation was not accepted. Prior to placing the order, you had inquired if our translation would be acceptable for your end receiver. We promptly replied and informed you that it was your responsibility to check the requirements of the end user and we also provided a sample copy of our certificate so that you could confirm if it would be accepted by your receiving party. Unfortunately, we can't know the requirements of the many thousands of end users globally and only guarantee acceptance for common use cases we are intimately familiar with. Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office. Please contact our support team to let us know the specifics of the denial and we can see if there is something that can be done to meet the requirements. Thank you.
French to English
Traumatic
posted
Apr 22, 2022 on RushTranslate
Response from RushTranslate
We have completed your revision request to address the two names that were misspelled. Please note, we request the proper spelling of names during checkout and failure to provide this info leads to a much higher chance that the translation will require edits. Please find the revised translation available from the order status page and let us know if you have any questions or concerns. Thank you.
French to English
No good service
posted
Mar 31, 2022 on RushTranslate
Response from RushTranslate
We are sorry to hear you were dissatisfied with the service, please contact the support desk and we would be happy to address your concerns. Thank you.
Nepali to English
disappointed because i was expected they would Certify and notarized stamp in main page but they did in a separate page.
posted
Feb 3, 2022 on RushTranslate
Response from RushTranslate
Notarization is only able to be done on the signed certificate of translation accuracy. Please contact our support desk if you have any questions and we would be happy to assist.
Portuguese (Brazil) to English
Important! Don't use for USCIS! Look for a different company.
posted
Jan 27, 2022 on RushTranslate
Response from RushTranslate
Our translations meet all requirements for submitting to USCIS and we a 100% acceptance rate after 7 years in business. Please contact our support team if you have any questions or concerns.
Spanish to English
They translated everything just fine and very quickly except for one word. But that word was the biggest and most important word on the page, a stamp annulling the certificate of marriage. Language was Spanish. Word was MARGINADO, which means dismissed, rejected, or marginalized. Their translation was MARGINAL ANNOTATION, annotations in the margin. So I sent them a cordial letter asking them to change the translation, which they did very quickly. I appreciated that. What I didn´t appreciate was their lack of culpability. I would have said, sorry or at least oops. I got nothing except a notification that my document was now ready. So I would characterize them as fast and sloppy. And incorrigible.
posted
Jan 16, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear of your disappointment. We do not write responses to revision requests unless the translator needs to explain why the requested edit is unable to be applied. In this case, the one word that needed to be edited (text in a faint stamp that was applied over other text in the document) was revised quickly, as you said. Not sure how this warrants a 1 star review.
Lithuanian to English
As of lately, some of the subcontractors try to cut the corners by combining several separate documents into one translation with one certification page. Worse yet, very specific instructions to provide translation of separate documents in separate files with individual certification pages for each translated document are being ignored.
posted
Dec 12, 2021 on RushTranslate
Response from RushTranslate
There is no default to having separate certificates for each file or combining all files under one certificate. This is a preference that we leave up to the client and we are happy to make changes, as needed. In this case, the translator did miss your request for separate certificates and we apologize for any inconvenience caused.
English to Spanish
Please don’t advertise that the turnaround time will be cut 50% if an additional cost is paid. I paid your fee of $14.95 to have 1 legal document translated with a notarized stamp and it took more than 24 hours. You also fail to correct an error on your translation when I asked to be corrected.
posted
Nov 24, 2021 on RushTranslate
Response from RushTranslate
We delivered the translation sooner than the estimated turnaround time. We sent you the translation to review 10 hours after the order was received but you didn't approve the notarization until 10.5 hours later. By that time, it was 7:30pm EST, well after when we can provide notarization service. You can find more information about turnaround times here: https://rushtranslate.com/guides/translation-turnaround-times As was discussed via email, there was no mistake in the address and we are unable to correct an error that appears in a source document when completing a certified translation. If you have additional questions about this, please contact the support desk. Thank you.
Chinese (Simplified) to English
The Chinese-English translation service is extremely bad. They started to send us a translated document with my wife’s name incorrect. After we asking them to correct that typo, the they second document is still incorrect. Yes, my name on that document is also wrongly typed, I cannot believe it and cannot imagine what would happen if we carelessly submit those important materials to uscis.
posted
Nov 23, 2021 on RushTranslate
Response from RushTranslate
There is no direct translation of names when translating ChineseEnglish. For this reason, we ask for you to provide the preferred spelling of names during checkout. You did not provide this information so the translator makes what amounts to an educated guess on the English spelling of the Chinese names. When we send the translation for your review, we specifically ask that you check the spelling of names, and if anything is incorrect, to submit a revision request from the order status page. You checked and found a name was spelled incorrectly, so we edited the document and sent it back to you less than 30 minutes later. You then submitted a second revision request for another name and we completed that within 30 minutes also. It is unfortunate that you feel disappointed in this service considering you ignored the request for preferred spelling of names which would have negated the need for revision requests and, even still, we completed the edits promptly, upon request. I hope that you better understand the process now and we will be happy to provide you with translation services again in the future, if needed. Thank you.
Dutch to English
I sincerely doubt that my translator was fluent in Dutch, let alone that they were a native speaker. A lot of the translated terminology from my academic transcripts felt weird or were off. In most cases, a simple Google search would have helped the translator to understand what the word meant in Dutch. A simple example was that the word "psychologie" was translated with "philosophy" even after I mentioned it in the revision request. Only after three revision requests - yes, three were needed because the translator did not read or apply my comments consistently - I was satisfied. I could have translated my documents faster and better; the only reason I used your services is that I needed a certified translation. I would not recommend this service. RushTranslate might be one of the cheapest out there, but unfortunately, they live up to their name.
posted
Nov 21, 2021 on RushTranslate
Response from RushTranslate
We apologize for the inconvenience, what you described is certainly not typical of the service we intend to provide. The translator is native Dutch but we will look into the quality issues to ensure improvements are made, going forward. Please contact the support team if you have questions or if we can be of any assistance. Thank you.
Portuguese (Brazil) to English
I’m honestly very disappointed with the quality of the documents translation I received. I found many different mistakes on it including my name, witness name and a few dates were wrong, after I detailed and reported everything that was wrong they fixed some of it and even after that I found the same mistakes (and English is not my first language). I sent my documents and payed more money to another company so I could be more confident about my documents translation. I wish I could get my money back because my experience was awful. Thank you!
posted
Nov 18, 2021 on RushTranslate
Response from RushTranslate
Sorry to hear of your disappointment. Please know that we do request proper spelling of names during checkout as handwritten documents can be difficult to read. However, edits can always be requested via our free revision process. Please contact support if you have any questions. Thanks!
English to Spanish
Don't not recommend if you need an Apostille unless you live in Kentucky. Get a local translator to avoid issues
posted
Oct 8, 2021 on RushTranslate
Response from RushTranslate
Apostilles carry universal acceptance in all countries that are party to the Hague Convention of 1961 (aka the "Apostille Convention") regardless of where the apostille originates. Unless you are planning to walk into the office of the secretary of state in the state in which you are domiciled, most people will be using the mail to obtain an apostille. As a result of these two facts, you can easily obtain an apostille from the KY SOS by following the instructions in this guide (https://rushtranslate.com/guides/apostille-certified-translation) and it will be perfectly acceptable for your end use case. Please contact our support desk if you have questions or if we can be of any assistance.
Spanish to English
Don't waste your money! Their service is the worst ! They send incorrect traductions I pay $ 120 so I can have the documents delivered to my home, so they arrived and are all wrong. they want me to pay again for delivery so they can fix their error, if I could give 0 stars I would. A completely waste of time and money .
posted
Oct 5, 2021 on RushTranslate
Response from RushTranslate
I'm sorry to hear of your disappointment. The documents we shipped are exactly what you approved to be finalized. We understand now that there was one name that was incorrect and that has been revised and is available from your order status page.
Urdu to English
Do not provide proper grammar and lied about being flexible with changes later.I had to hire another company to redo the entire document and rush translate charged me for no good..That is why i like companies that provide translation Before they charge my credit card. m disappointed and will use another service for flexibility of legal language.
posted
Oct 4, 2021 on RushTranslate
Russian to English
Lots of revisions, hard communication, some of the revision points were ignored and needed to be repeated
posted
Sep 20, 2021 on RushTranslate
Urdu to English
Quality of Translators is deteriorated. There were gross or major errors in the translation job. I hv to do entire immigration paper work again due to this error. Totally done unprofessional way....!!! DO NOT REMMEND TO ANY ONE...STAY AWAY...!!
posted
Sep 10, 2021 on RushTranslate
Response from RushTranslate
Sorry to hear you are disappointed with the quality of the translation. With handwritten documents, there is a greater chance for errors to occur. That said, please find the revised translation available from the order status page. If you have any questions or if we can be of any assistance, please contact our support team. Thank you.
German to English
It doesn't get any better than this: Good, fast and cheap. I will use you again.
posted
Aug 2, 2021 on RushTranslate
Response from RushTranslate
Thanks for the kind words! ...and the 1 star rating ¯\_(ツ)_/¯
Hebrew to English
It has been a week or more and we have not received the documents. You have exaggerated with the time frame. Not happy at all.
posted
Jul 31, 2021 on RushTranslate
Response from RushTranslate
The translation was completed within the estimated turnaround time of 3-4 days and the hard copies were delivered within the estimated turnaround of 1-2 days from when you approved the order. There was a delay of 2 days between when the translation was completed and sent for your review and when you approved the order to be finalized (notarized & shipped). Please contact the support desk if you have questions or if we can be of any assistance.
Arabic to English
I requested to get the translation for birth certificates and mentioned the names spelling and got different names. The quality is so bad.
posted
Jul 27, 2021 on RushTranslate
Response from RushTranslate
Thank you for posting a review, it will help us improve our processes. It seems the reference material you provided was not forwarded to the translator. This is a basic part of the order process for our support team and something that is critical for completing the translation correctly. We will work to improve the process so the same issue does not happen again in the future.
English to German
When we presented this technical sheet to our German affiliates, they said it did not read well and was no good. We had to get it translated again from another company. Disappointed with the results. :(
posted
Jun 25, 2021 on RushTranslate
Response from RushTranslate
I'm sorry to hear this. We have a free and easy to use process for requesting revisions. If you feel anything was translated incorrectly, please submit a revision request and it will be routed to the translator to review and apply edits, as appropriate. If there is anything else of concern, please contact the support desk for further assistance. Thank you.
Japanese to English
this translation is really poorly done
posted
Jun 22, 2021 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were dissatisfied with the quality of the translation this time. Please find the revised translation available from your order status page and let us know if we can be of further assistance. Thank you.
Spanish to English
Gentlemen, today I had an important level of requirement of my passport, where I had to present the document that you translated, and I was surprised that it was badly done, the date of birth of my document was wrongly placed !!!! This is a graceful mistake, since I had the height today I had no choice but to leave it, but they warned me that this could be a problem !!!! Please take matters into this is extremely important, since today I spent USD 250.00 risking that they do not approve it, what option do you give me to solve this ???? check the document that you sent me with the original.
posted
Jun 2, 2021 on RushTranslate
Response from RushTranslate
My apologies for the error, it has been resolved via the revision process. Please find the revised translation available from your order status page. Thank you.
Arabic to English
Bei paid He told me you will receive the copy hard translation during 2-3 days at 5/20/2021 ,after i paid i checked with ups told me that USPS , Expected Delivery by Friday, May 28, 2021 by 9:00pm Reply STOP to cancel . it’s bad because i have interview at May 25 it’s cost me about $40
posted
May 25, 2021 on RushTranslate
Response from RushTranslate
The tracking updated and showed a confirmation of delivery on May 25th, which was 3 business days after it shipped. Please contact the support desk if you have questions or if we can be of any assistance. Thank you.
Spanish to English
On the website they say they will charge you $24,95 per page, so I sent my Birth Certificate in Spanish and then I received an email saying that the document had more than 250 words (370) and so they charged me another $24,95, I ended paying $49,90 for ONE PAGE that is my birth certificate and its not very clear to read, I only did it here because I needed it last minute but I'm definitely not using this place never ever again. Don't waste your money!!!
posted
May 12, 2021 on RushTranslate
Response from RushTranslate
When the order is placed, the checkout process is very clear that a page of certified translation is limited to 250 words. This is an industry standard and is consistent with practices of other translation agencies. If you would like to review how pages are counted, you can view additional information here: https://rushtranslate.com/guides/certified-translation-page-counts Upon receiving your order, the source document was evaluated and we determined you did not purchase the correct number of pages of certified translation per the amount of text in your document. We placed your order on hold and sent you a notification email informing you that an additional fee was required if you wanted to proceed with the translation. In that email, we again explained that a page of certified translation is limited to 250 words and that your document exceeded that amount. We offered to answer questions should you have any but you did not respond to the email. We did not charge your card the additional amount, we gave you the option to proceed or not and you processed the additional payment. If you did not wish to proceed because of the fees required to complete your translation you could have simply replied and we would have cancelled the order and issued a refund. Similarly, if you had questions about the fees or how pages of certified translation are counted, you simply needed to reply to the email and we would have addressed your concerns. In the end, the translation required 407 words to complete so 2 pages of certified translation was definitely the appropriate amount. We do not offer refunds on completed work, you can view our refund policy here: https://rushtranslate.com/refunds
Czech to English
Wouldn’t rec
posted
Apr 20, 2021 on RushTranslate
Farsi to English
They didn't pay attention to my notes for names spelling and translated the document with wrong spelling!! They spell names however they like. Also, they don't send you a refund when the work is less than what you have paid. If god forbid you pay less though, they ask you for the rest of the fee right away, but they don't notify you when you overpay!!
posted
Apr 4, 2021 on RushTranslate
Response from RushTranslate
My apologies for the error in the spelling of the name, please find the revised translation available from your order status page. Regarding the charges; we evaluate the source materials on each order to ensure the correct amount has been paid, respective of the amount of content being translated. We do ask for additional payment upfront when necessary because it would be unfair to the client to ask for payment after the work was completed. This allows the client to decide if they want to pay the additional fees necessary to proceed with the order, or cancel and receive a refund. We are always happy to review any completed work and issue a refund, if appropriate. Please let us know if you have any questions.
Polish to English
The translator made a massive mistake with my last name. Unacceptable! I was unable to use the documents I needed. No response from customer service no refund. Not good!
posted
Mar 12, 2021 on RushTranslate
Response from RushTranslate
I'm sorry you are disappointed but your review is very misleading. You sent us an email less than 10 minutes prior to posting this review - so it's not fair to say "No response from customer service". The mistake in your name can be edited quickly by submitting a revision request from the order status page. Further, we do specifically request that proper spelling of names are provided when placing the order. Since your document was handwritten and you did not provide the proper spelling for the translator to reference, it is certainly understandable that an error was made and definitely not justification for a refund. Please find your revised translation available from the order status page.
Spanish to English
Comparison of your translation with one obtained using Google Translate revealed nearly 100% concordance. Evidently, I paid almost $200 for something that I could’ve done myself for free. What’s more, your customer support representative insulted my intelligence by insisting that the translation was performed by a human being and not a computer.
posted
Jan 31, 2021 on RushTranslate
Response from RushTranslate
My apologies if you feel our support representative insulted your intelligence - I can assure you no offence was intended. They were merely explaining that the translation was completed 100% by a professional human translator and that use of any machine translation is strictly prohibited. Please keep in mind, one of your three documents was short and very basic and it shouldn't come as too much of a surprise that Google Translate could be quite similar to the translation we supplied. The fact that GT can accurately translate some basic texts does not mean that it was used by our translator. The other two documents are more complex and GT does not have much in common with the translation we supplied. If you ask a colleague who is fluent in both Spanish and English to review, they will be able to point out the ways in which the translator understood the meaning and captured the nuances of the source material in the translation - things that are not possible with GT. If you feel that any portion of the translation is incorrect, please submit a revision request from the order status page and it will be routed to the translator to review and apply edits, as appropriate. Please let us know if you have any questions about this and we would be happy to address your concerns further.
French to English
2 big mistakes, my birthday and another date were wrong. Rest of the translation was fine.
posted
Jan 23, 2021 on RushTranslate
Response from RushTranslate
My apologies for the errors, please find the revised translation available via the order status page. Thank you.
English to Korean
Hi. This process did not go well. Though the turn around was fast, the quality was poor. I asked a Korean-speaking friend to evaluate the letter you translated before I sent it, and they strongly advised against using your work. I was told that the translation was word-for-word accurate, but the letter did not make sense. To them, your translation did not reflect my sentiment. I have since had the letter re-translated in a manner that reflects my original intentions in the English version. Since I will not be using this product at all, I would like to be reimbursed for your services. They were not satisfactory.
posted
Jan 17, 2021 on RushTranslate
Response from RushTranslate
While translations are subjective and many people interpret things differently, we are always happy to work with you to fine tune the translation to your liking. Simply submit a revision request from your order status page and it will be routed to the translator to review and apply edits, as appropriate. Please note, we do not offer refunds on completed services. Contact support@rushtranslate.com if you have any questions. Thank you.
Hindi to English
This is one of the worst experience I ever had. Even my kid's name missing in the certificate. There were other countless mistakes. even after sending the revision with well guided correction- It took 3 revision. You should be charging $25 for all this. I will put my bad experience in google review and other places with hope to bring some change. Regards, Prabhat
posted
Jan 7, 2021 on RushTranslate
Response from RushTranslate
We appreciate that you have provided this critical feedback and we will reach out to you via email to resolve.
Farsi to English
Worst tranlate ever. Found many wrong translate from Farsi to English. I got send my document late to immigration and couldn’t send right and original translate, because of many wrong i found and it tooks time to get right translate!
posted
Dec 5, 2020 on RushTranslate
Response from RushTranslate
I'm sorry to hear of your disappointment with the quality of work. Please understand that the source material contains handwritten text and the copies were of poor quality. The translator does their best to get everything correct the first time and we offer a free revision process to apply edits, when needed. Thank you.
English to German
The Translation and the review was not usable. I had to hire an other translator. Any ideas how we solve this? Translation was done not by an native speaking German. Best
posted
Nov 13, 2020 on RushTranslate
Response from RushTranslate
The translation was done by a native speaking German and the peer review was also completed by a native speaking German. Both translators have worked with us for over 4 years. They both pointed out the English source text is a bit strange and does not make sense at times, having strange formulations and odd structures. Examples were given and we asked you to provide input on how you wished for those to be translated. Hiring another translator won't solve the issues that are inherent in the source material. We are happy to resolve the issues in the translation if you first resolve the issues in the source material. Please contact support@rushtranslate.com for further assistance. Thank you.
Burmese to English
Cannot speak to anyone. Poor communication. No response. I will never use again
posted
Nov 11, 2020 on RushTranslate
Response from RushTranslate
Sorry for any misunderstanding but we have not heard from you. In fact, we have sent you three emails that you have not responded to, prior to finalizing your order. If you have questions or need assistance, please contact us at support@rushtranslate.com and we'd be happy to address your concerns. Thank you.
French to English
Quality of translation was poor, felt like I was communicating with a robot. The final version still did not have the basic corrections I requests. Would not recommend this service to others.
posted
Nov 1, 2020 on RushTranslate
Arabic to English
dont like it
posted
Oct 27, 2020 on RushTranslate
Response from RushTranslate
Sorry to hear this. Please contact the support desk or submit a revision request from the order page and we will address your concerns.
Hindi to English
The quality of translation from Hindi to English was extremely poor. There were numerous mistakes. Even after my corrections, errors still persisted. I had to spend a lot of time correcting everything. They also could not deliver the corrected translations within 12 hours, as claimed! Not recommended.
posted
Oct 17, 2020 on RushTranslate
Korean to English
I am not satisfied than I thought.
posted
Oct 1, 2020 on RushTranslate
Hindi to English
The whole document translation is a mess and no use. This is pathetic service i ever seen by any translation service in my entire life. No use of the translation document when even the certification number also wrong which is clearly written in the number. Sorry to say but this kind of service will never be accepted in any case.
posted
Sep 27, 2020 on RushTranslate
Dutch to English
On this translation, my name was spelled wrong. There is always an issue and there is no attention to detail. I would expect that a refund / credit would be provided, but the this has not happened.
posted
Aug 31, 2020 on RushTranslate
Response from RushTranslate
The preferred spelling of names is, by far, the most common revision request. This can be greatly reduced by providing the preferred spelling of names in the document, as requested during the checkout process. We offer a free and easy to use process for requesting revisions.
Portuguese (Brazil) to English
They said it was just one page and then I received an email telling me I needed to pay more cause it would be 2 pages. I paid and when I got the document just one page was sent to me. They charged me for two pages when I just got one and it was not even 250 words. Very disappointed.
posted
Aug 21, 2020 on RushTranslate
Response from RushTranslate
A page of certified translation allows up to 250 words and there is not always a correlation to the physical page count. In this case, the translation required 480 words to complete but the translator formatted the document similar to that of the original -- on one physical page. You can read more about how pages are counted here: https://rushtranslate.com/guides/certified-translation-page-counts We appreciate your business and want you to be satisfied with the service we provide. Please let us know if you have questions or if we may be of any assistance. Thank you.
Turkish to English
First they quote $24 then as soon as you bend over they want to charge you another $13.
posted
Aug 20, 2020 on RushTranslate
Response from RushTranslate
You left a comment with your order stating that you'd like to add shipping so we sent you a payment request to cover that optional service. The option to select shipping service is available during checkout and should be added to future orders, when needed. Doing so would prevent the need for the separate payment request.
Tagalog to English
Name signed on the diploma was wrong and region was wrong.
posted
Jul 21, 2020 on RushTranslate
Response from RushTranslate
We have edited the translation via the revision process and the revised document is available from the order status page. Please note, we request the proper spelling of names/places during checkout as there is not always a direct translation.
German to English
Unfortunately RushTranslate claims they are a recognized translation service but they are not accepted by the Ontario government in Canada for document translation services.
posted
Jul 15, 2020 on RushTranslate
Response from RushTranslate
We do not make any claims that our translations are universally accepted by all end users around the world. In fact, we specifically state: "Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office. If you aren't sure, contact us with a list of their requirements and we can review with you."
English to Japanese
For the amount they’re charging, I’d expect native level translation. This is not that.
posted
Jun 29, 2020 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation did not meet your expectations. We have native Japanese translators on staff and a free revision process if you think edits are required. Simply submit a revision request from your order status page and it will be routed to the translator to review and apply edits, as appropriate.
Japanese to English
Although the customer service is fast responding everything else was horrible. I paid extra 30$ for a 12 hour express translate and I did not receive it until 3 days later. And when I received my shipped hard copy 5 days later there was so raised seal the stamps were printed and the second page printing was messed up over lapping words. Very disappointed I spend 130 dollars and now the customer service won't reply to me to fix my problem. Expensive and misleading.
posted
Jun 18, 2020 on RushTranslate
Response from RushTranslate
The translation was completed in less than 12 hours. In this case, however, the order required shipping service which only occurs M-F as stated on our site and meant the hard copy didn't ship until 3 days after the client placed the order. We have corrected the printing error on document and processed a 2nd shipment, along with a partial refund for the inconvenience caused by the printing issue.
French to English
Horrible translation. Who ever did it didn't have a clue what he was doing and didn't even bother to use Google Translation. Waste of time and money.
posted
Jun 14, 2020 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were not satisfied with the quality of the translation. Please know, we have a free and easy to use revision process for requesting edits, when needed.
Marathi to English
Didn't get a good service, after stating exact instructions in the order they were ignored. I had to request revision multiple times. It was a very amateur and unprofessional service provided. Would definitely like a refund.
posted
May 8, 2020 on RushTranslate
Response from RushTranslate
Apologies for the multiple edits that were required on your order. Please find the revised translation available from your order status page.
Portuguese (Brazil) to English
Very unsatisfied with the service of the translator and the support agent Jacqueline. I was expecting a translation that conforms to the document not an English transcription of the document. I'd not recommend the service.
posted
Apr 1, 2020 on RushTranslate
Response from RushTranslate
Sorry we could not accommodate your request, but there are guidelines we must follow for certified translations that prohibit it. You can of course switch to a standard translation and there are no restrictions on how we handle that type of translation for you.