RushTranslate customer reviews
Read reviews from Google, BBB, and our site to see how customers describe their experience with RushTranslate. Clients often highlight the accuracy of our certified translations, the quick turnaround, and the helpful support they receive from our team throughout the process.
Browse 24,278 reviews
English to Farsi
Inaccurate translation! The language was difficult to understand. Google Translation would be more accurate. What a waste of money!
posted
Apr 9, 2023 on RushTranslate
Response from RushTranslate
If you feel anything is inaccurate in the translation, please submit a revision request from the order status page and it will be routed to the translator to review and apply edits, as appropriate. If you have questions, please contact support and we would be happy to assist. Thank you.
Arabic to English
I really didn't like the work you provided to me at all, over priced and in accurate i felt like i'm doing your work and correcting the words after you. How you suppose to be a professional and have experience already and your customer adjusting your work!!!! And this is not only my review after the poor job done i checked the review all people has a bad experience with you guys. Will never repeat the experience again.
posted
Apr 8, 2023 on RushTranslate
Response from RushTranslate
Thanks for posting a review. Please note, it is not unusual for edits to be required for handwritten text, blurry images, or preferred spelling of names when they are not provided by the client. For this reason, we provide free revisions, to correct any issues in the translation.
Spanish to English
The translation was wrong because the person who wrote my last name wrote it wrong, causing the submitted document to be declined. Horrible experience that ended up significantly delaying the process.
posted
Apr 3, 2023 on RushTranslate
Response from RushTranslate
I'm very sorry to hear this. Please submit a revision request from the order status page and we will edit the translation, as appropriate. Please contact the support team if you have questions. Thank you.
They responded very quickly to my request and correspondence BUT SAID THEIR TRANSLATORS COULD NOT COMPREHEND CURSIVE WRITING!!! They wanted me to provide a typed version If ********** I would have used ****** translate. Anyway, they were not able to translate a document in Polish cursive handwriting. I do not recommend this company.
posted
Mar 14, 2023 on BBB
Response from RushTranslate
It's true - none of our Polish translators could read the handwritting from the source document that was from the 1860's. We are sorry we couldn't assist you in the translation because the document was not legible, a full refund was issued when the order was cancelled.
Tagalog to English
They did not translate a single word to my transcript. Charged me excessive amount of money for a one page transcript. Demanded a refund since not a single word was translated to my transcript and refund was rejected. I would not recommend using this service. Bad service experience.
posted
Mar 9, 2023 on RushTranslate
Response from RushTranslate
The translation was completed. However, translations are not inclusive of grade conversion. Translation into English and evaluation of the credentials, and/or conversions of grades into are very different services that require different specialists. We don't offer credential evaluation, just translation, which is required prior to credential evaluation. Please let us know if you have any questions.
Russian to English
Horrible. They either use Google Translate or a person who translated from Russian doesn’t speak adequate English. As someone who speaks both as a native speaker, this is just embarrassing.
posted
Feb 28, 2023 on RushTranslate
Response from RushTranslate
Sorry to hear you were dissatisfied with the translation. Please note, we request the preferred spelling of names during checkout. Please find the revised translation available from the order status page and let us know if you have any questions or concerns. Thank you.
Japanese to English
We could've saved the money and just used DeepL.
posted
Feb 26, 2023 on RushTranslate
Response from RushTranslate
Sorry to hear you're not satisfied with the translation. Please contact support and we would be happy to address any concerns you may have. Thank you.
Greek to English
FedEx package missing.
posted
Feb 16, 2023 on RushTranslate
Response from RushTranslate
We're sorry to hear the package is missing. Tracking shows a confirmation of delivery and includes a photo where the package was left. We'll contact you directly to offer assistance and also provide a contact number with FedEx.
English to French
Disaster. They translated my last name. What a waste of time and money
posted
Feb 14, 2023 on RushTranslate
Response from RushTranslate
I'm very sorry to hear this. I will follow-up with you directly to make sure things are made right.
Serbian to English
However did this translation,probably he or she didn’t see two separate documents! There is two separate documents for Milan Ivackovic and Sarah Ivackovic. I have been charged for 9 pages and i got just translation for Sarah Ivackovic. So last time i used your service ever. I did couple times in past not anymore!,,,
posted
Feb 6, 2023 on RushTranslate
Response from RushTranslate
As mentioned via email, the translations of both source were uploaded to your order status page. We can see that you have downloaded both of them now but you did not reply to our email. If you have questions or need further assistance, please contact the help desk. Thank you.
Latvian to English
You did a rapid job of translation, however, you did not do a correct translation. You either used google translate, or your translator did not learn grammar. Either way, I would like to ask that you please contact me to correct the numerous errors.
posted
Feb 1, 2023 on RushTranslate
Response from RushTranslate
We have applied the edits, as requested, and the revised translation is available from the order status page. Thank you.
Hindi to English
Full of errors
posted
Jan 30, 2023 on RushTranslate
Response from RushTranslate
I'm sorry the translation required edits but handwritten text on old documents can be quite challenging. Please find the revised translation available from the order status page and let us know if we can be of further assistance. Thank you.
Portuguese (Brazil) to English
Not happy paid $20 for a translation exactly like what google translate did.
posted
Jan 23, 2023 on RushTranslate
Response from RushTranslate
I'm sorry to hear you are dissatisfied with the quality of the translation. We have sent it for peer review to address your concerns and ensure the translation will be acceptable for your purposes. Thank you.
Romanian to English
NOT SATISFIED! Placed the order on 11th and paid for expedited delivery and expedited shipping but received SLOW SERVICE. The file will arrive a week later, on the 16th, even though I paid $40 for overnight shipping and $30 for fast turnaround and processing. UNACCEPTABLE and disappointing!
posted
Jan 14, 2023 on RushTranslate
Response from RushTranslate
I'm sorry to hear this. It looks like the expedited translation was delivered late and the approval to finalize happened after the fulfillment office was closed. We will contact you directly to make things right. Thank you.
Portuguese (Portugal) to English
I was quite happy at first: the service personell seemed eager to help and even issued a refund spontaneously because the file was smaller than what I indicated and paid for. The price is also decent. Unfortunately my satisfation ends there: the document was translated without any care. I had to state what the correct translation for many terms was, I had to point out chunks of text that were out of place. I just submitted my 3rd revision request due to out-of-place text. Anyone that spent 2 minutes comparing the files and performing a quality check would realize things are out of place or just plain wrong. It would have been fine as an oversight in the first document, but a third time is too much for a professional getting paid to do this. Many sentences in the delivered file were incomplete, wrong, or had "pieces" of other sentences amidst other unrelated text. Unfortunately I needed to have a "certified translation", so I had to pay for this service which paired me with a translator that was clearly less able to do the job than me, the paying client. Overall disappointing, which is a shame.
posted
Jan 11, 2023 on RushTranslate
Response from RushTranslate
My apologies for the issues in your translation and the need for multiple rounds of revisions to make it right. We will certainly follow-up with the linguist to ensure QA standards are being adhered to. Please contact support@rushtranslate.com if you have questions or if we can be of any assistance. Thank you.
Russian to English
This is a scam-website! They charged me for 2 pages, and they barely translated only one! Support service doesn’t work at all! Scammers!
posted
Dec 20, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were disappointed in the service but I disagree with your statement. We followed up with you regarding your concern and confirmed the translation was indeed complete. However, you did not reply to our offer to separate the translation into multiple documents. We followed up a second time, again without reply. If you have questions or need assistance, please do not hesitate to reach out and we would be happy to help.
Spanish to English
I submitted two revisions and still had errors on the document at the third draft. Errors that were new and not on the previous 2 rewrites. I gave up and just approved the third draft with errors so I could just get done with the process. I will never use again.
posted
Dec 3, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear this. We have reviewed the translations and can't find the errors you mentioned. Please contact support and we will be happy to address any concerns you have. Thank you.
French to English
Asked for my birth certificate to be translated, and I wasn't happy with the result. I sent a revised version to correct the errors and once again the translation was poorly done. (cut sentences, duplicates, word in the wrong places, wrong date of birth...) In the end, I had to do it myself which is not ideal for an official document. Not worth the money!
posted
Nov 14, 2022 on RushTranslate
Spanish to English
Terrible translation. Google Translate all the way.
posted
Nov 11, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear you were disappointed with the quality of the translation. We have reviewed and we can confirm with 100% certainty that this was not a machine translation. However, there are numerous ways to translate the same content and it is often a matter of style or preference and understanding of the context of the material provided. We have reached out to you directly to find out what parts of the translation you feel are incorrect so that we may try to resolve. Please contact the support desk and we will address all your concerns. Thank you.
Ukrainian to English
My name was spelled wrong, the terminology was way off. You would not know if you don’t speak both languages. And even when redone they misspelled my name again. So… I am VERY disappointed.
posted
Oct 28, 2022 on RushTranslate
Response from RushTranslate
Thanks for posting a review. We have edited the name and the revised translation is available from the order status page.
Portuguese (Brazil) to English
I sent 2 pages and they translated only one. I paid for two pages. they didn't translate the second page.
posted
Oct 18, 2022 on RushTranslate
Response from RushTranslate
Apologies for the mistake! The translator has completed the second page and it is accessible from the order status page. Thank you.
Russian to English
I am really disappointed with your work. Literally, I should translate medical terms by myself and, eventually, your translator made a mistake which I mentioned. If I had opportunity to check the translation after my last letter, I would have found that mistake, but you did not let me to do that. Please, explain to your interpreter that "rector" and "head of education institution" are the different occupations, and send me the correct translation of the document (I am talking about diploma which was issued in 1998).
posted
Oct 11, 2022 on RushTranslate
Response from RushTranslate
We have attempted to contact you numerous times, regarding the translation, with no response. Eventually, the translation was shipped but we are sorry to hear there was an edit needed in one of the documents. We are happy to ship a revised translation at no additional cost but we will ask that you reply to confirm first. Thank you.
English to French
Absolutely ABYSMAL quality for the price I paid. The translator did not seem to have a good grasp of the French language or the French education system. There were countless mistakes and the name of my university was spelled two different ways on my diploma and transcripts. No refund (except for the notarization, which hadn't been completed yet). This company is a scam; look up an individual translator through the ATA database instead and ask for an example of their work.
posted
Oct 8, 2022 on RushTranslate
Response from RushTranslate
We are sorry the translation did not meet your expectations. We have applied edits per your revision request and have offered a peer review if you have additional concerns. Please contact the support desk if we can be of any further assistance. Thank you.
Farsi to English
The translation was terrible; I had to go through the whole document and revise it. It sounded like somebody put it in google Translate, as the sentences were fragmented. I paid extra for translation certification, but even that one was cheesy! Overall, low quality. Two stars only for their speed and overconfidence!
posted
Oct 3, 2022 on RushTranslate
Response from RushTranslate
Thanks for posting a review. Please note that certified translations are required to be word-for-word, which can read awkwardly in some instances. The translator has revised the translation to make it read as naturally as possible, within the requirements of a certified translation. Please contact the support desk if you have questions or need assistance. Thank you.
French to English
NOT HAPPY. I AM REQUESTING A TOTAL REFUND !!!! Translation so rush !!!! So many mistakes !!! world for world translation. google translation does better for free !!!! Ridiculous !!! Example: " motivateurs d'esprits / Motivator of minds ?!? Prêt à porter pàp / ready to wear ?!? Dans le cadre de / Within the framework ?!? Hébergement / Lodging ?!? Acceptation de projet / Accepted Porject ?!? .....and many others .... The translation was rushed as the payment. No need to send them corrections, worthless ! time consuming....
posted
Sep 30, 2022 on RushTranslate
Response from RushTranslate
We are very sorry to hear the translation did not meet your expectations. The issue was escalated for peer review to gauge the quality and accuracy of the translation as well as apply edits, as appropriate. You can access the revised translation via the order status page and we have also contacted you directly to ensure all your concerns have been addressed.
Japanese to English
The worst service I have ever experience! -10.
posted
Sep 29, 2022 on RushTranslate
Response from RushTranslate
Sam, as already explained via email, you selected "signature required" when you placed the order but then refused delivery of the package when the shipper attempted to deliver. We are happy to reship the package but you need to either drop the "signature required" or sign for the package when they attempt to deliver or it will be returned again. Please contact support if you have questions or if we can be of any assistance.
Russian to English
Translation quality is low and customer service is a awful. I am going to report to BBB.
posted
Sep 5, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were disappointed in the service. I have reached out to you directly to offer assistance, please reply and let us know how we can make things right for you. We look forward to resolving any concerns you have. Thank you.
Burmese to English
the meaning of most words are wrong. i would like to have another one more translate back. this is my second time using this rushtranslate. the first one was perfect but this one don't even worth one star. i wrote the name so that he or she who will translate will type the exact name but he or she messed it up and also they used he for she. a lot like to have one more translate back.
posted
Aug 22, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear this, we'd be happy to address any concerns you have. If you feel there is anything incorrect with the translation, please submit a revision request via the order status page. If you feel like there are excessive edits required, please contact the support desk and cite a few examples and, if necessary, the translation will be sent for peer review and it will be returned with a report on the quality and accuracy of the original translation. Please let us know if you have any questions, thank you.
Portuguese (Brazil) to English
I did not like the translation. In the past I ordered some certified translation with you guys and it was completely different, it was well done, looks professional. Now I ordered some bank statement translation and it looks so bad. The person that translated didn’t ever bother to write the name of the bank in the translation. I’m not satisfied at all. So sad!
posted
Aug 20, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear you were disappointed with the translation. We'd happy to address any concerns you have via the revision process. If there is anything you feel is incorrect, please click the "new revision" button from the order status page and it will be routed to the translator to review and apply edits, as appropriate. We'll follow-up with you directly to offer further assistance. Thank you.
Spanish to English
It would have been nice to receive my translated documents in individual PDFs since that is how they were uploaded instead of combined into one pdf. The translations also seem as if they were done with google translate and not a human actually translating this because the flow of the sentences do not make sense and it is more of a literal translation, overall I am not satisfied with the level of service I received and will probably seek translations elsewhere.
posted
Jul 25, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear you were dissatisfied with the service. Please know, we are always happy to split files, upon request. Please find your revised translation - with separate PDF files - available from the order status page. Thank you.
Hungarian to English
My mother medical record is translated wrong!!! I'm missing out of it that she starts chemotherapy as well !!! Translate it correctly or give me back my money!! I paid over $500 or I go to the BBB! Is this the way you provide services???? I was waiting for translation because my mother has cancer and for her every minute matters!!! I kindly ask to correct the issues ASAP!!!!
posted
Jul 24, 2022 on RushTranslate
Response from RushTranslate
The translator let us know the revision you requested contains text that doesn't appear in the source material. We have tried several times to contact you to get clarification on your request but have not received any replies. We would be happy to address any concerns you have but please know we are unable to add information in the translation that does not appear in the source. Let us know if you can provide further information regarding your revision or if you meant to request something different. Thank you.
Punjabi to English
Translated it wrong after being revised 5times!!! AND WASTING 2 WEEKS
posted
Jul 19, 2022 on RushTranslate
Response from RushTranslate
We have revised the document per your request and it was completed 4 days after the initial order was received. We request the preferred spelling of names during the checkout process and when this information is not provided it greatly increases the need for revisions. If you have questions or need assistance, please contact the support desk and we will happily assist. Thank you.
Spanish to English
Horrible, my letter was full of grammar and spelling error. They even got the dates wrong. The letter reads like they just threw it in google translate then call it quits. My 8 year old could have done a better job.
posted
Jul 18, 2022 on Google
Response from RushTranslate
Sorry to hear you were dissatisfied with the quality of the translation. We have a free and easy to use process for requesting a revision from the order status page. We would be very happy to address any and all concerns you may have, you simply need to cite one or more examples of what you feel is incorrect and it will be routed to the translator to review and apply edits, as appropriate. If you have questions, please don't hesitate to contact our support desk. Thank you.
Hebrew to English
You translated only little part of the file I sent you !!!! I paid 99$ and you didn’t do it right !!!
posted
Jul 6, 2022 on RushTranslate
Response from RushTranslate
Please accept our apologies for the misunderstanding, the translation has now been completed for the entirety of source material and it is available from the order status page. Thank you.
English to Nepali
There were so many mistakes in our translation that native speakers who read the document said they had a hard time reading it and believed it to be translated in Google. Very disappointed to have paid for this service.
posted
Jun 30, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear you were disappointed in the quality of the translation, however, the translation was done by a professional native Nepali-speaking translator. We can certainly address your concerns via the free revision process. You will need to cite some examples of what you believe to be incorrect and the translator will then review and apply edits, as appropriate. If there are truly many errors, we can escalate the issue and send it for peer review, but we need to have some examples before we can take the next steps. Please contact the support desk if you have questions or need assistance. Thank you.
English to Dutch
This was not done correctly - please see other jobs for French, Norway, and Finnish - they were correctly done. Please fix.
posted
Jun 14, 2022 on RushTranslate
Response from RushTranslate
Our apologies the translator didn't use your formatting for the translation. I've created a revision request on your behalf and will route it to the translator to review and apply edits, as appropriate. You will be notified by email once the revised translation has been uploaded. Thank you.
English to Spanish
1) My name was also “translated” which is not correct. 2) I immediately asked for a correction and it’s been quite a few days to correct a simple mistake 3) I’m still waiting for the correction
posted
May 13, 2022 on RushTranslate
Response from RushTranslate
The revision was completed 1 hour after it was received and an email notification was sent. We have since followed up via email to ensure you have the revised translation. Please contact the support desk if you have questions or need assistance. Thank you.
English to Serbian
I am sorry to say but your translation from English to Serbian was terrible. It looks like you were using Google Translate. Misspelling of the names and addresses all over plus unacceptable grammar. My fault was that I had clicked the approval button by mistake before reading the translation. Anyway, I wouldn't have time to send you corrections back since I was in the rush. I am leaving the country tomorrow. I paid for expedited delivery but it seems that you've sent it by regular mail. I am just hoping I will receive it on time. I doubt that I will be able to use your translated papers at all so basically, I paid $169 for nothing. I am very disappointed.
posted
May 12, 2022 on RushTranslate
Response from RushTranslate
Your translation was completed ahead of schedule by a native speaking Serbian translator. We do request spelling of names and places during the checkout process. Failure to provide that information can result in edits being needed in the translation which is why we offer a free revision process. The hard copy was indeed shipped with express service and delivered on time. If you have questions or concerns, please contact the support team and someone will be happy to assist. Thank you.
Farsi to English
I submitted three birth certificates for translation; my father's, my husband's, and mine. The translator is literally copying and pasting docs and made 6 errors in date of births, which are the most important information in a birth certificate. If I was not reading them carefully, I would have submitted incorrect info. A couple of examples: (1) I appeared as my husband's child because he/she copied my dad's birth certificate and forgot to correct numbers. (2) My husband's date of birth appeared in my birth certificate because he/she copied his for mine. I'm a customer of rush translate for years but HIGHLY RECOMMEND NOT TO USE THEIR SERVICE.
posted
May 7, 2022 on RushTranslate
Response from RushTranslate
We have already spoken via email and addressed the issue. We have also spoken with the translator to make sure they correct their process, going forward. Thank you for being a long time client.
Hebrew to English
Very disappointing. Contrary to last time I used the service this time it was late, full of mistakes and childish formatting. Even the "corrected" text has fundamental mistakes in the spelling of the Website!!! Unacceptable.
posted
Apr 30, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation did not meet your expectation. Please note, we do request proper spelling of names that appear in the source material and this greatly reduces the need for edits. Also note that standard translation service includes basic formatting only when the source file is provided in a non-editable format. If you were needing a certified translation (formatted to match the source document) please reach out to our support team and someone will be happy to assist. Thank you.
English to Spanish
My translated Birth Certificate was denied and now I'm going to pay more money because I need it for my newborn baby. I had full confidence in you this and was happy thinking it saved me time and was easy. However, now I'm stressed running around last minute to get it translated so they will accept it. What a waste of time and money and would like a refund. I paid $65 for useless paper.
posted
Apr 22, 2022 on RushTranslate
Response from RushTranslate
I'm sorry to hear the translation was not accepted. Prior to placing the order, you had inquired if our translation would be acceptable for your end receiver. We promptly replied and informed you that it was your responsibility to check the requirements of the end user and we also provided a sample copy of our certificate so that you could confirm if it would be accepted by your receiving party. Unfortunately, we can't know the requirements of the many thousands of end users globally and only guarantee acceptance for common use cases we are intimately familiar with. Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office. Please contact our support team to let us know the specifics of the denial and we can see if there is something that can be done to meet the requirements. Thank you.
French to English
Traumatic
posted
Apr 22, 2022 on RushTranslate
Response from RushTranslate
We have completed your revision request to address the two names that were misspelled. Please note, we request the proper spelling of names during checkout and failure to provide this info leads to a much higher chance that the translation will require edits. Please find the revised translation available from the order status page and let us know if you have any questions or concerns. Thank you.
French to English
No good service
posted
Mar 31, 2022 on RushTranslate
Response from RushTranslate
We are sorry to hear you were dissatisfied with the service, please contact the support desk and we would be happy to address your concerns. Thank you.
Nepali to English
disappointed because i was expected they would Certify and notarized stamp in main page but they did in a separate page.
posted
Feb 3, 2022 on RushTranslate
Response from RushTranslate
Notarization is only able to be done on the signed certificate of translation accuracy. Please contact our support desk if you have any questions and we would be happy to assist.
Portuguese (Brazil) to English
Important! Don't use for USCIS! Look for a different company.
posted
Jan 27, 2022 on RushTranslate
Response from RushTranslate
Our translations meet all requirements for submitting to USCIS and we a 100% acceptance rate after 7 years in business. Please contact our support team if you have any questions or concerns.
Spanish to English
They translated everything just fine and very quickly except for one word. But that word was the biggest and most important word on the page, a stamp annulling the certificate of marriage. Language was Spanish. Word was MARGINADO, which means dismissed, rejected, or marginalized. Their translation was MARGINAL ANNOTATION, annotations in the margin. So I sent them a cordial letter asking them to change the translation, which they did very quickly. I appreciated that. What I didn´t appreciate was their lack of culpability. I would have said, sorry or at least oops. I got nothing except a notification that my document was now ready. So I would characterize them as fast and sloppy. And incorrigible.
posted
Jan 16, 2022 on RushTranslate
Response from RushTranslate
Sorry to hear of your disappointment. We do not write responses to revision requests unless the translator needs to explain why the requested edit is unable to be applied. In this case, the one word that needed to be edited (text in a faint stamp that was applied over other text in the document) was revised quickly, as you said. Not sure how this warrants a 1 star review.
Urdu to English
Do not provide proper grammar and lied about being flexible with changes later.I had to hire another company to redo the entire document and rush translate charged me for no good..That is why i like companies that provide translation Before they charge my credit card. m disappointed and will use another service for flexibility of legal language.
posted
Dec 18, 2021 on RushTranslate
Lithuanian to English
As of lately, some of the subcontractors try to cut the corners by combining several separate documents into one translation with one certification page. Worse yet, very specific instructions to provide translation of separate documents in separate files with individual certification pages for each translated document are being ignored.
posted
Dec 13, 2021 on RushTranslate
Response from RushTranslate
There is no default to having separate certificates for each file or combining all files under one certificate. This is a preference that we leave up to the client and we are happy to make changes, as needed. In this case, the translator did miss your request for separate certificates and we apologize for any inconvenience caused.
English to Spanish
Please don’t advertise that the turnaround time will be cut 50% if an additional cost is paid. I paid your fee of $14.95 to have 1 legal document translated with a notarized stamp and it took more than 24 hours. You also fail to correct an error on your translation when I asked to be corrected.
posted
Nov 25, 2021 on RushTranslate
Response from RushTranslate
We delivered the translation sooner than the estimated turnaround time. We sent you the translation to review 10 hours after the order was received but you didn't approve the notarization until 10.5 hours later. By that time, it was 7:30pm EST, well after when we can provide notarization service. You can find more information about turnaround times here: https://rushtranslate.com/guides/translation-turnaround-times As was discussed via email, there was no mistake in the address and we are unable to correct an error that appears in a source document when completing a certified translation. If you have additional questions about this, please contact the support desk. Thank you.
Chinese (Simplified) to English
The Chinese-English translation service is extremely bad. They started to send us a translated document with my wife’s name incorrect. After we asking them to correct that typo, the they second document is still incorrect. Yes, my name on that document is also wrongly typed, I cannot believe it and cannot imagine what would happen if we carelessly submit those important materials to uscis.
posted
Nov 22, 2021 on RushTranslate
Response from RushTranslate
There is no direct translation of names when translating ChineseEnglish. For this reason, we ask for you to provide the preferred spelling of names during checkout. You did not provide this information so the translator makes what amounts to an educated guess on the English spelling of the Chinese names. When we send the translation for your review, we specifically ask that you check the spelling of names, and if anything is incorrect, to submit a revision request from the order status page. You checked and found a name was spelled incorrectly, so we edited the document and sent it back to you less than 30 minutes later. You then submitted a second revision request for another name and we completed that within 30 minutes also. It is unfortunate that you feel disappointed in this service considering you ignored the request for preferred spelling of names which would have negated the need for revision requests and, even still, we completed the edits promptly, upon request. I hope that you better understand the process now and we will be happy to provide you with translation services again in the future, if needed. Thank you.
Dutch to English
I sincerely doubt that my translator was fluent in Dutch, let alone that they were a native speaker. A lot of the translated terminology from my academic transcripts felt weird or were off. In most cases, a simple Google search would have helped the translator to understand what the word meant in Dutch. A simple example was that the word "psychologie" was translated with "philosophy" even after I mentioned it in the revision request. Only after three revision requests - yes, three were needed because the translator did not read or apply my comments consistently - I was satisfied. I could have translated my documents faster and better; the only reason I used your services is that I needed a certified translation. I would not recommend this service. RushTranslate might be one of the cheapest out there, but unfortunately, they live up to their name.
posted
Nov 22, 2021 on RushTranslate
Response from RushTranslate
We apologize for the inconvenience, what you described is certainly not typical of the service we intend to provide. The translator is native Dutch but we will look into the quality issues to ensure improvements are made, going forward. Please contact the support team if you have questions or if we can be of any assistance. Thank you.
Portuguese (Brazil) to English
I’m honestly very disappointed with the quality of the documents translation I received. I found many different mistakes on it including my name, witness name and a few dates were wrong, after I detailed and reported everything that was wrong they fixed some of it and even after that I found the same mistakes (and English is not my first language). I sent my documents and payed more money to another company so I could be more confident about my documents translation. I wish I could get my money back because my experience was awful. Thank you!
posted
Nov 18, 2021 on RushTranslate
Response from RushTranslate
Sorry to hear of your disappointment. Please know that we do request proper spelling of names during checkout as handwritten documents can be difficult to read. However, edits can always be requested via our free revision process. Please contact support if you have any questions. Thanks!
English to Spanish
Don't not recommend if you need an Apostille unless you live in Kentucky. Get a local translator to avoid issues
posted
Oct 8, 2021 on RushTranslate
Response from RushTranslate
Apostilles carry universal acceptance in all countries that are party to the Hague Convention of 1961 (aka the "Apostille Convention") regardless of where the apostille originates. Unless you are planning to walk into the office of the secretary of state in the state in which you are domiciled, most people will be using the mail to obtain an apostille. As a result of these two facts, you can easily obtain an apostille from the KY SOS by following the instructions in this guide (https://rushtranslate.com/guides/apostille-certified-translation) and it will be perfectly acceptable for your end use case. Please contact our support desk if you have questions or if we can be of any assistance.
Spanish to English
Don't waste your money! Their service is the worst ! They send incorrect traductions I pay $ 120 so I can have the documents delivered to my home, so they arrived and are all wrong. they want me to pay again for delivery so they can fix their error, if I could give 0 stars I would. A completely waste of time and money .
posted
Oct 5, 2021 on RushTranslate
Response from RushTranslate
I'm sorry to hear of your disappointment. The documents we shipped are exactly what you approved to be finalized. We understand now that there was one name that was incorrect and that has been revised and is available from your order status page.
Russian to English
Lots of revisions, hard communication, some of the revision points were ignored and needed to be repeated
posted
Sep 20, 2021 on RushTranslate
Urdu to English
Quality of Translators is deteriorated. There were gross or major errors in the translation job. I hv to do entire immigration paper work again due to this error. Totally done unprofessional way....!!! DO NOT REMMEND TO ANY ONE...STAY AWAY...!!
posted
Sep 11, 2021 on RushTranslate
Response from RushTranslate
Sorry to hear you are disappointed with the quality of the translation. With handwritten documents, there is a greater chance for errors to occur. That said, please find the revised translation available from the order status page. If you have any questions or if we can be of any assistance, please contact our support team. Thank you.
Hebrew to English
It has been a week or more and we have not received the documents. You have exaggerated with the time frame. Not happy at all.
posted
Aug 5, 2021 on RushTranslate
Response from RushTranslate
The translation was completed within the estimated turnaround time of 3-4 days and the hard copies were delivered within the estimated turnaround of 1-2 days from when you approved the order. There was a delay of 2 days between when the translation was completed and sent for your review and when you approved the order to be finalized (notarized & shipped). Please contact the support desk if you have questions or if we can be of any assistance.
German to English
It doesn't get any better than this: Good, fast and cheap. I will use you again.
posted
Aug 2, 2021 on RushTranslate
Response from RushTranslate
Thanks for the kind words! ...and the 1 star rating ¯\_(ツ)_/¯
Arabic to English
I requested to get the translation for birth certificates and mentioned the names spelling and got different names. The quality is so bad.
posted
Jul 28, 2021 on RushTranslate
Response from RushTranslate
Thank you for posting a review, it will help us improve our processes. It seems the reference material you provided was not forwarded to the translator. This is a basic part of the order process for our support team and something that is critical for completing the translation correctly. We will work to improve the process so the same issue does not happen again in the future.
English to German
When we presented this technical sheet to our German affiliates, they said it did not read well and was no good. We had to get it translated again from another company. Disappointed with the results. :(
posted
Jun 25, 2021 on RushTranslate
Response from RushTranslate
I'm sorry to hear this. We have a free and easy to use process for requesting revisions. If you feel anything was translated incorrectly, please submit a revision request and it will be routed to the translator to review and apply edits, as appropriate. If there is anything else of concern, please contact the support desk for further assistance. Thank you.