20,366 Customer Reviews of RushTranslate
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Customer Reviews
This review is filled with misinformation and we would greatly appreciate it if the customer would return and update. We have already explained the process in detail to the customer directly and they know what they need to do to meet the requirements of their receiving party. The following is a brief correction of the misleading and/or misinformation that was posted in the review:
1) We learned the source documents were vital certificates issued in ********** the moment we viewed the source files (not after the translations were completed). This is not an issue whatsoever and we translate documents that originate from all over the world, including **********, everyday.
It turns out the receiving party requires an apostille for the original source documents to validate authenticity. We have explained to the customer this has nothing to do with the translation and they should obtain the apostille from the CA SoS. They will then need to have the apostille translated into the target language (Czech) also.
2) The end user is not USCIS so that sentence is very misleading. It is correct that ***** would not accept the translation but it is not because we don't meet USCIS requirements (we definitely do and have a 100% acceptance rate), it is because the customer needed their English documents translated into Czech (USCIS requires English translations of foreign language documents).
The only reason USCIS came up is because the customer tried to tell us they would get a ***** rejection as part of their refund request and we explained our refund policy. The customer was not acting in good faith with their request for a refund of the services, falsely suggesting their Czech translation was being submitted to *****, and they are propagating the misinformation here, which is disappointing.
We have continued to work with the customer to assist them in understanding the requirements for their end use case and we would appreciate an update on the review they posted here.